Professional Services Partner (Remote)

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Job Title: Professional Services Partner

Department: Technology & Business Services

Status: Full-Time, Exempt

Location: U.S. Remote

About The Role:

Are you passionate about onboarding new clients in a way that delivers value even before they go live? If so, keep reading! We are searching for an energetic, self-driven project manager who can help us continue the high-growth momentum we have in the Technology & Business Services group.

This is an excellent role for someone who is highly proficient in project management, process design, go-live planning, and team collaboration. You should have a record of success in reducing implementation timelines and making complex processes simple. You will work cross functionally with Sales, Product, Technology, and Client Success to seamlessly integrate clients into our environment, delivering customer programs from concept through final implementation with a focus on value actualization & time to revenue.

This Is What You’ll Do:

• Design client-centric project plans & quarterback delivery of end-to-end implementation lifecycle.

• Be a subject matter expert across Sterling platforms and products, partnering with internal stakeholders to successfully architect, implement, and manage client solutions.

• Navigate complex issues, both technical and non-technical, and use sound judgment and data to make decisions that are best for our clients.

• Lead scoping, documentation, & interpreting of client implementation requirements and provide intuitive, actionable guidance to help customers execute alongside you.

• Champion successful customer outcomes and innovate ways to improve our customer implementation processes.

• Directly impact the Company’s time to revenue to drive corporate performance.

• Hold internal teams and clients accountable for project deliverables and timelines to continuously drive to a successful project go-live.

This Is What We're Looking For:

• Requires 7+ years of project-management/program-implementation experience supporting enterprise level deals, ideally within HCM or background services industry.

• Experience working closely with Sales and Client Success Teams from the pre-sales stage through the end of the implementation lifecycle, supporting enterprise level B2B SaaS solutions.

• Expertise in optimizing client integrations and achieving high levels of client satisfaction.

• Superior motivational capabilities & people skills that inspire clients and drive collaboration across multiple layers of an organization.

• Excellent client facing, presentation and communication skills that deliver clear messages and create positive and impactful experiences for clients.

• Analytical and problem-solving skills and the ability to troubleshooting issues.

• Work well under pressure and you are not risk averse and comfortable taking on challenges.

• Possible travel in the future could be 25%+.

The pay range for this position is $70,000 to $90,000. Base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base pay, this role is eligible to participate in the Annual Incentive bonus plan.  A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site.

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Equal Employment Opportunities at Sterling 
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.