Offer summary
Qualifications:
Rank among top 10% of CSE in production, 1+ year call center experience, Good computer & typing skills.Key responsabilities:
- Answer inbound customer calls
- Dispatch roadside assistance services
TrxNow (Allied Dispatch Solutions, LLC) is North America’s fastest growing roadside assistance and dispatch technology platform! We are privately owned company, and our international headquarters is in downtown Johnson City, TN. We operate multiple Call Centers internationally and job are available at our Johnson City, TN and Sneedville, TN locations. Our management team is filled with leaders who are focused on delivering the best service in the industry.Check us out at www.trx-now.com.
Our team is made up of dedicated employees that have been part of our success story from the very beginning. Founded in 2014, many of our first employees are now key leaders within the company. We have tons of opportunity to move up and develop your skills within the organization.
We're seeking dedicate, qualified candidates for our CSE team. Customer Solutions Experts (CSEs) are responsible for taking in-bound calls from members in need of roadside assistance (tire change, jump start, tow for their vehicle) via phone, arranging the needed service by selecting and dispatching a service provider, and providing customer care and follow up.
Ask you interviewer about:
We Welcome:
This is a great opportunity to lead as you learn and develop within an organization that continues to grow year after year!
We are a great place to work and have a fun and friendly work environment!
Do you enjoy helping people? We are searching for dedicated, qualified customer-oriented candidates to join our team. Customer Solutions Experts (CSEs) help customers that are in need of roadside assistance. We partner with service providers all over the US and Canada to help customers in need. We are looking for individuals who can utilize modern technology to perform basic tasks such as address location, research, and basic typing. Our revolutionary technology takes the guess work out of the job and provides you with all the tools you will need to be successful.
Essential Functions:
To qualify as a CSE, agents must have full working knowledge of all ADS projects and be skilled to dispatch roadside assistance for all members. Additionally, they must maintain ranking within the top 10% of agents in production on a weekly basis. An exemplary attendance and adherence record is also required for consideration and will be monitored to ensure standards are upheld. Compliance with all other policies and procedures will directly impact the ability to be part of/remain on the CSE team.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Required Qualifications:
This position requires working in a team environment where individual and team production is highlighted and shared openly. This position operates on a mid-shift schedule between 10 AM and 6:30 PM. You must be able to work this shift in order to be considered for this position.
This is your opportunity to join our team and help implement cutting edge technology and innovation at a fast-growing local business.
Allied Dispatch Solutions is an EOE/D/V.
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