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Servicio al Cliente Call Center

72% Flex
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Guatemala

Offer summary

Qualifications:

1 year customer service experience, Experience with telephone customer service, social media management, conflict resolution, and emotional intelligence.

Key responsabilities:

  • Provide immediate customer service via phone, chat, WhatsApp, email, and social media platforms
  • Offer guidance and assistance to customers contacting through various channels
EZCORP logo
EZCORP Financial Services XLarge https://www.ezcorp.com/
5001 - 10000 Employees
About EZCORP
Formed with 16 pawn stores in 1989, EZCORP has grown into a leading provider of pawn loans in the United States and Latin America. At our pawn stores, we also sell merchandise, primarily collateral forfeited from pawn lending operations and used merchandise purchased from customers. We are dedicated to satisfying the short- term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience. We provide numerous convenient options to obtain short-term cash, including non-recourse pawn loans collateralized by personal property. We also sell pre-owned merchandise to consumers seeking good value. Headquartered in Austin, Texas, EZCORP is traded on NASDAQ under the ticker symbol EZPW. We want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! At EZCORP, we are committed to fostering an environment that values diversity, inclusion, and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age. We celebrate our Team Members’ differences, experiences, and beliefs. Our dedication to promoting diversity, inclusion and equal opportunity is critical to ensuring that EZCORP can attract and retain talent with the skills and abilities to lead the way today and to step into greater roles tomorrow.
See more EZCORP offers

Job description

Logo Jobgether

Your missions

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.

Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!

The Company:

Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.

What’s in it for you:

Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.

Address:

Guatemala

Brindar atención inmediata a todos los clientes que se comuniquen por vía telefónica, chat, WhatsApp, correo de Servicio al Cliente, Correo de Lealtad Ez+, Facebook, Google reviews

  • Brindar atención inmediata a los clientes que se comuniquen vía telefónica cumpliendo con el SLA definido.
  • Responder de forma inmediata los correos, chats de las diferentes Apps de respuestas, Google Reviews y Facebook.
  • Brindar asesoría y orientación a los clientes que se contacten por los medios de contacto con clientes.
  • Revisar e informar cualquier información relevante que haya ingresado por los medios de comunicación actual.

Habilidades técnicas y conocimientos específicos del puesto

  • Experiencia en servicio al cliente telefónico.
  • Conocimiento en manejo de redes sociales, manejo de objeciones, resolución de conflictos e inteligencia emocional.
  • Habilidades avanzadas en Microsoft Excel
  • Buena comunicación verbal y escrita, con capacidad para explicar procedimientos a clientes.
  • Excelentes habilidades analíticas y atención al detalle para desarrollar tareas específicas.
  • Capacidad para trabajar de manera autónoma y en equipo, gestionando múltiples tareas y cumpliendo con plazos ajustados.

Requisitos

1 año de experiencia en servicio al cliente

Diverisificado

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Financial Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Social Media ManagementExcel

Soft Skills

  • Autonomous Working
  • Customer Service
  • Conflict Resolution
  • Interpersonal Skills
  • Teamwork
Are you interested?

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