Offer summary
Qualifications:
Degree in economics or information management, 3+ years experience in Service Delivery Management, ITIL Foundation certificate or relevant experience, Fluent in English (B2) and German (C1), Strong contract management and negotiation skills, project management expertise, quality management knowledge.
Key responsabilities:
- Ensure quality and compliance of operations
- Seek new business opportunities with existing customers
- Optimize contract fulfillment for customer satisfaction
- Coordinate delivery units collaboration for efficient customer service
- Maintain positive relationships with customer representatives