Director, Clinical Implementation

 About CorroHealth:

At CorroHealth our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  
 

JOB SUMMARY:

CorroHealth is an innovative, rapidly growing organization that helps hospitals improve financial performance by benchmarking hospital performance], identifying sources of lost revenue or risk, creating and implementing operational solutions to address the issues uncovered, and monitoring ongoing results. The company has a vibrant culture that strives to promote a positive work-life balance while allowing professionals to utilize their skills in an environment that positively impacts healthcare.

The Implementation Director manages client-based projects, including new client implementations, existing client service add-on implementations, and client operational/system integration projects. In this role, the Implementation Director will be managing multiple implementations and projects across multiple Corro business lines, balancing competing client priorities, and leading internal and external efforts to establish longstanding client relationships and successful program launches. The Implementation Director is responsible for developing client project plans and timelines, leading and managing all implementation activities across multiple departments (internal and client teams), providing process improvement recommendations, ensuring projects adhere to timelines, coordinating and developing client deliverables, scheduling and leading meetings, and providing executive-level status updates. The Implementation Director is critical to the success of the client launches and provides exposure to leadership within the client and Corro.

Project Plan Development & Project Management: 

• Facilitate meetings among internal staff and external business partners to align communication and expectations around project business objectives.
• Develop implementation project requirements and timelines based on contract scope.
• Create and deliver presentations to internal and external management on implementation scope, status, and timelines.
• Review and establish ongoing project and client priorities, identifying barriers impacting timelines, and collaborating with internal and external teams to develop a roadmap for resolution.
• Manage project timelines and activities to ensure projects are completed on time and in scope.

Workflow Redesign, Education, and Training:  

• Identify key stakeholders and groups across client Clinical and Revenue Cycle Departments for team interviews, workflow development sessions, training, and education.
• Coordinate and facilitate client interviews, education, and training sessions.
• Develop and document client workflows through process improvement whiteboarding sessions with client operational leads and internal subject matter e
• Schedule and coordinate client education and training sessions across business lines.
• Collaborate with team subject matter experts to create and deliver client training sessions. 

Data Requirements, Systems Access, and Technical Builds: 

• Identify key stakeholders responsible for data extracts and systems access needs. 
• Facilitate data needs requirements discussions, establishing data validation timelines and escalation pathways. 
• Facilitate systems access needs discussions; manage client system access processes and forms; determine and establish a timeline for access request completion.
• Coordinate systems walkthrough discussions, managing access modifications and access completion to adhere to project timelines.
• Coordinate and facilitate client technical workflow discussions, leading EMR build and referral interface efforts. Establish build requirements along with internal and external roles, responsibilities, and task ownership. 
• Additional responsibilities and opportunities for development are available as the company continues to grow.

Education, Experience and Other Requirements:  

• Bachelor’s degree preferred or work equivalent
• 7+ years of project management experience management/implementation
  experience, preferably within Hospital Revenue Cycle space 
• 
  Experience working in Hospital Utilization Management, Case Management, CDI and Coding, and Revenue Cycle Operations
• 
  Demonstrated ability to present and communicate ideas clearly and concisely to senior leadership
• 
  Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities 
• 
  Experience or familiarity with data exchange and hospital system/workflow technical builds
• 
  Successfully manage multiple activities, take the initiative, and work independently

Skills and Abilities:  
Advanced Proficiency with MS Project, Visio, Excel, and PowerPoint
Project Management 
Process Improvement
Detail oriented
Strong written, verbal, and presentation skills
Team Player
Organized
Professional

3+ years of healthcare project

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described.
Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.