Systems Administrator

If you like technology, solving problems, working with a dynamic team in a fast-paced environment, and providing excellent customer service, this is the position for you! The Systems Administrator is a crucial component to ensuring the day-to-day operations run smoothly and efficiently. An ideal candidate for our team would have a minimum of 3 year's experience in an IT support role and systems administration, and customer service experience. This role requires the ability to work well on a remote team.     

You will love this job if…  

• You are a high performer, self-starter, and love to learn.  
• You take ownership of projects and drive impact with integrity.  
• You connect and grow both inside and outside the organization.  
• You like to have fun and be your authentic self.  

What you’ll do…  

• Manage and Support SaaS Applications: Oversee internal SaaS applications, Notion, and Slack workspaces, including user management, cost monitoring, and exploring improvements to ensure a solid user experience. 
• User Onboarding and Support: Handle technical onboarding and off-boarding processes, assist with provisioning and termination of accounts, provide end-user support, and troubleshoot applications. 
• Training and Security: Develop and update training materials for effective onboarding and user adoption, and continuously assess and improve the security posture of applications. 
• Equipment and Vendor Coordination: Coordinate equipment delivery and returns with IT vendors, manage hardware requests and inventory, and serve as a point of contact for hardware vendors. 
• Process Improvement and IT Service: Support internal team processes for SaaS system management, take part in ticket and vendor reviews, and ensure best-in-class IT service delivery. 

You should have 

• Notion.so as your personal superpower is required 
• Slack administration experience at an expert level is essential 
• Experience supporting or building processes managing end-user services
• Experience PowerShell scripting  
• No problems operating at a rapid pace
• Successful track record of administering, documenting and implementing new technologies
• Attention to documenting detailed processes and steps to add to internal knowledge bases
  • Professional written and verbal communication skills
  • Strong organizational, presentation, and interpersonal skills 

Preferred Qualifications   

• Experience in the Technology industry as it relates to software implementations and administration 
• Experience in the Customer Service industry as it relates to software support 
• Experience with Notion, Slack, Zoom, M365, Azure, SAML SSO, SCIM  

Characteristics of an ideal candidate  

• Responsive; Avicado takes great pride in reacting quickly and positively to our clients and teammates, both internal and external  
• Innovative; a desire to drive innovation through new and unique solutions while embracing creative ideas 
• Entrepreneurial; the drive to take initiative, deliver results, and create value for our clients 
• Empowered; bring solutions instead of problems 
• Performance Driven & Accountable; sets goals and challenges our high-performance culture 
• Even-tempered; handles pressure and thrives in a fast-paced environment 
• Coachable; recognizes strengths & weakness and open to guidance  

Why Avicado  

• Competitive compensation 
• Health insurance 
• 401k with employer match
• Flexible PTO
• Remote work
• Philanthropic Matching Gift Program  

And more…  

About Avicado  

Avicado Construction Technology Services, LLP was established in 2015 with a focus on utilizing the latest cloud-based tools and applications to enhance our clients' experience. As a technology consultancy, we empower construction owners to make the most of their systems and data. Our team of experts collaborates with enterprise organizations such as data centers, universities, hospitals, and real estate developers to promote seamless interoperability across their teams and technologies. We are experiencing an exciting phase of expansion and actively searching for new talent to join our team. 

We’re a close-knit team with a high-performance culture, but we don’t like to take ourselves too seriously. 

Our diversity and inclusivity are a point of pride, and we have created a highly interactive remote work environment that encourages mutual respect and individuality while fostering opportunities for employees to excel both personally and professionally. We offer competitive benefits, remote work experiences, flexible work arrangements, various career development opportunities, employee resource groups, and more. 

Avicado's unwavering dedication to creating a remarkable workplace experience has been widely acknowledged by experts in the industry. We are thrilled to have attained the highly coveted "Great Place to Work" certification and to have been included on Inc.'s esteemed Best Workplaces list for three consecutive years. Additionally, we are humbled to have received the AYA Award, which recognizes allies who promote equality and actively foster positive change for women in technology. At Avicado, we take great pride in fostering a culture that is both inclusive and supportive, especially for women in the technology industry. 

These accolades are a testament to our ongoing efforts to foster a culture of inclusion, mutual respect, and professional growth for all members of our team. 

If you are a self-motivated individual who wants to work with Fortune 500 clients in a rapidly growing company, we encourage you to join us! 

EOE