Helpdesk Technician I

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

What’s the role?

Etsy is seeking a level one Helpdesk Technician to join our Helpdesk team and help support the tools and infrastructure that directly impact the productivity of our enterprise organization.

This is a full-time position reporting to the Manager of IT. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. 

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our  work modes and workplace safety policies here.

What’s this team like at Etsy?

• The Helpdesk team provides frontline IT support for the business of Etsy, including onboarding, offboarding, fulfillment/break/fix for hardware and software, end user training, inventory/shipping/receiving, user access requests, and others.

• Etsy seeks individuals who excel in collaboration, challenge the status quo, and solve problems effectively.

• This team works on tools that are used across all of Etsy Admin. 

• We value  clear communication, honest feedback, and empathy for users.

What does the day-to-day look like?

• You will share responsibility for the operations and support for a variety of business applications including Okta, Atlassian products, G Suite, JAMF, and Slack.

• You will share responsibility for infrastructure automation for IT using Chef and other tools.

• You will help grow the team with collaboration, processes and workflows.

• You will pair up with other engineers on medium- to large-size projects end to end.

• You will identify opportunities for reducing toil and avoiding technical debt to reduce support and operations load on the team.

• You will work in an agile environment, participating in sprint planning, delivering work and contributing to a retrospective.

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• You are familiar with business applications such as Okta, Atlassian products, GSuite, JAMF and Slack.

• You value collaboration and enjoy working across a variety of different teams. 

• You have excellent communication skills in person, via email, and Slack.

• You value workflow efficiency and are committed to improvement for yourself and your team.

• You’re creative, curious, and eager to learn.

• You are passionate about your customer's experience.

Additional Information

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.