Sr. Client Success Partner, Regulated Industries

• You're a relationship builder who connects with people and values friendship and fun

• You're a natural people person and had the best lemonade stand on the block as a kid

• Insatiable appetite to learn, driven by a hunger to grow, become, do, share, and give more

• Trusted strategic adviser who lives integrity and delivers on promises ... every time

• You talk to anyone at a party, are a natural networker and make conversation with everyone

This Is What You'll Do: 

Relationship Cultivation and Strategic Management 

• Maintain full ownership of a book of business including 5-10 accounts

• Manage a number of high-profile accounts, many of which are million-dollar+ accounts

• Strategic adviser to your client base by being the "go to" person for strategic account needs

• Become an industry expert on your assigned vertical to better understand each client's organizational dynamics

• Identify and develop multi-level relationships with key decision makers to ensure retention and relationship stability 

• You come from a world where the highest service levels and expectations were the norm

Metrics, Reporting and Client Strategy 

• Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs 

• Monitor and analyze development and strategic progression for all client accounts 

• Strategic Business Reviews, and regularly recurring and structured communications with a keen focus on metrics, workflows and problem solving as needed   

Consultative Selling to Existing Business 

• Create account plans as a road map to grow customer revenue and deliver world class client satisfaction 

• Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business 

• You can and have managed the negotiation of long-term contracts with customers 

• Propose additional products and services to expand footprint within existing accounts 

• Possess strong conflict resolution skills 

• Demonstrated ability for strong stakeholder management: internally and externally

This Is What We're Looking For: 

• Proven success in account management, success, sales, and/or project management experience with at least  7+ years of experience 

• Experience managing enterprise level customers of at least $1,000,000+ annual revenue and the ability to show evidence of this 

• Experience relative to background screening and/or compliance is a huge plus  

• Is a strategist, a creative problem solver who has a track record of success in these areas 

• Ability to effectively communicate with senior level decision makers within organizations and successfully handle objections 

• Must have experience leading face-to-face client presentations with and without middle to executive level management  

• Exceptional business writing skills with the ability to construct well designed and formatted content for meetings 

• Superior program management, negotiation skills and the ability to get into the weeds on process improvements 

• Proficiency using CRM Platform is ideal 

• Highly proficient in Excel for analysis/reporting and PowerPoint for exceptional presentations 

• Bachelor's degree strongly preferred 

• No current travel is required, but when resumed, up to 25%

The salary for this position is $70,000 to $90,000 annually. Base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base pay, this role is eligible to participate in the Annual Incentive Plan.  A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site.