ServiceNow Senior Software Engineer - FSO (US)

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.  Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”.   We are #GoingBeyond  

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments.  Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, ServiceNow provides a platform that makes workflows work.  We are hiring for a ServiceNow Senior Software Engineer - FSO to join our award winning Customer team! 

As a ServiceNow FSO Senior Software Engineer, you will play a crucial role in designing, developing, and maintaining ServiceNow applications specifically tailored for Financial Services Operations (FSO). You’ll collaborate with cross-functional teams, business analysts, and stakeholders to create efficient and effective solutions that enhance operational processes within the financial domain.

Your Impact

• Service as primary technical point of contact for projects, as face of the development team to the customer
• Collaborate with stakeholders to identify key functionality within custom ServiceNow instances
• Experience configuring and implementing applications using ServiceNow FSO modules: Commercial & Servicing Lines for Insurance, Financial Services Data Model, Performance Analytics, Advanced Work Assignment, Visual Workflow & Automation
• Experience configuring and implementing applications using ServiceNow FSO modules: Commercial & Servicing Lines for Insurance, Financial Services Data Model, Performance Analytics, Advanced Work Assignment, Visual Workflow & Automation
• Experience with ServiceNow integrations with other SaaS and non-SaaS platforms using Integration Hub.
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise related to this scope
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

Your Experience

• Experience in design, development and implementation of ServiceNow solutions for FSO
• Comprehension of, and the ability to communicate and implement FSO solutions
• Ability to develop interfaces for each user audience depending on custom application models or Service Portals
• Experience developing integrated logic and functional components to interface with ServiceNow internal services and APIs (via REST)
• Hands on experience with JavaScript
• Service-oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)
• Understand Credential less and Credential based Discovery
• Install, configure, and integrate software products from ServiceNow FSO
• Ability to prevent duplicate Cis with CI identifiers
• Extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns
• Knowledge and ability to configure, manage and maintain MID servers
• Proficient in working with command line console for Service Mapping
• Ability to work with and migrate patterns between Environments for Service Mapping
• Proficient in configuring Identification Rules for Service Mapping
• Ability and knowledge in Discovery of multi-tier services including advance pattern configuration for Service Mapping

We Take Care of Our People  

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf 

The salary range for this job is $96,000 to $147,000 in the United States, including (but not limited to) California, Colorado, and New York City. The amount offered will depend on additional factors, including job-related skills, experience and relevant education or training. In addition, the successful candidate will be offered a performance-based incentive plan, health insurance, 401k contributions, a flexible (unlimited) paid time off policy, and 10 paid holidays per year. Applicants should apply via NewRocket’s internal or external career sites.