Associate Consultant, Customer Experience in Utilities Sector - TRAVEL

Description

Are you a customer experience consultant with a passion for the Utilities Industry? 

We’re looking for an consultant to join our team of customer experience consulting professionals. If you’re a top-notch consultant who relies on customer analytics, including segmentation and personas, as well journey mapping to create tailored and intentional customer experiences to improve business processes for utilities, then we would love to talk to you.

E Source provides predictive data science, research and advisory, and solution services to help utilities make decisions that benefit their customers, their bottom line, and our planet.

What you’ll do

• Support project leaders with CX work, including strategy development, design thinking, journey mapping, and customer research to identify strengths and opportunities to improve the customer experience for our utility clients’ customers.
• Support project leaders with client meetings and workshops, project planning and project status reporting and other activities as directed by project leaders.
• Build and maintain strong client relationships.
• Work closely with project teams, internal stakeholders, and the client
• Evaluating current state business processes & customer experience, anticipating future state requirements, and identifying areas for improvement
• Supporting workshop sessions, meetings, and presentations through
• Documenting and communicating process design changes

What will make you a good fit

• One-to-three years related experience with at least 1 year of experience in a related position to customer experience.
• Ability to summarize complex material and develop excellent presentations that tell the story and engage our clients.
• Proven ability to take initiative and prioritize work.
• Critical-thinking and proactive problem-solving skills
• Demonstrated ability to collaborate and be a team player with the ability to work independently and to prioritize multiple tasks
• Flexibility to work in a fast-paced environment
• Excellent written and verbal communication and presentation skills.
• Bachelor’s degree in business, marketing, or a related field
• Willingness and ability to travel to client sites

A little about E Source

Utilities across the US and Canada face the same fundamental, day-to-day challenges: to ensure reliable service for every customer while maintaining and modernizing aging distribution networks and meeting regulatory requirements—all while keeping rates affordable. At the same time, climate change has created a common, universal call to action: to reduce our carbon impact, improve our environment, and ensure the prosperity of future generations.

At E Source, we’re dedicated to helping every utility become a Sustainable Utility. That means doing the hard work it takes to achieve goals that often seem at odds with one another:

• Environmental responsibility: Decarbonizing operations, reducing emissions, eliminating water leaks, and finding efficiencies
• Reliability: Providing safe, continuous, and consistent service in the face of increasing volatility caused by climate change, including extreme weather, drought, and fire
• Equity: Making services and programs truly available to all, especially low- and moderate-income residential customers and small and midsize businesses who are often disproportionately impacted by societal events
• Financial stability: Ensuring a bottom line that affords capital and operational expenditures while enabling innovation and giving back to our communities

E Source blends industry-leading research, predictive data science, and solution services to help utilities make better decisions to serve their customers, their bottom line, and our planet. With a commitment to practical innovation, we use more than three decades of utility-focused experience and our unique solution set to help our clients become a Sustainable Utility.

Benefits

The budgeted salary for this position is $65,000- $85,000 USD + annual bonus. Actual pay will be adjusted based on experience.  

This role will be remote based, but will require traveling to clients' sites as necessary, depending on the client needs. Most of our CX consultants travel between 40 and 80 percent of the time. 

Applicants must be authorized to work for any employer in the US. We’re unable to sponsor or take over sponsorship of employment visas at this time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employees of E Source are encouraged to apply. To foster a positive work environment and company culture, we support our employees in their career growth at E Source.  Employees who are interested in similar job opportunities in the future should visit the E Source careers page for a listing of all open positions and contact Human Resources to express interest. 

We contact applicants directly via email using only our designated company email addresses with the domain of @esource.com. Please do not provide personal information to anyone over email and be wary of other accounts impersonating businesses.

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Qualifications