Voice Network Engineer (VOIP)

We are expanding and looking for a passionate person who can join our business and grow with us moving forward. One thing for certain is this is not a boring position that you would have you sitting at a desk all day. We actively take responsibility in all aspects of what we do, from the often not-always-straightforward supporting roles, to planning and carrying out work with projects on-site and ultimately finding solutions to problems. If you are looking for flexibility in a company that values expertise and promotes learning and growing in more than just the job description, we would very much like to hear from you.
 

Key Responsibilities

• Installation and support of on-site & cloud-hosted communications services
• Assisting with projects each step of the way. Obtaining requirements from customers, configuring local or cloud-hosted PBX systems, provisioning & testing those systems
• Building call-flows, setting up voice-mails, automated messaging, ring groups/queues, failover etc.
• On-boarding new customers. Delivering phones and voice equipment on-site, providing basic assistance & training and ensuring everything is up and running
• Basic troubleshooting and/or repair of physical cabling issues with the assistance of the rest of our technical team
• Taking phone calls and providing support to clients. Lodging and actioning support tickets & emails with assistance from our techs
• Creating and supporting documentation related to voice systems for customers
• Troubleshooting voice communication, from physical faults to registration and call quality issues
• Working with the rest of the team, ensuring we can all deliver to a high standard

Desirable Skills and Experience

Must-Haves

• 3 years in a similar role with a high focus on VoIP based systems.
• Has experience in Cisco and Mikrotik System.
• Excellent troubleshooting & fault finding abilities. Ability to think on your feet and work towards solving problems that may not always be expected
• Knowledge of Data Networking including Switches, Firewalls, DHCP, VLANs, VPNs, etc
• Highly familiar with setting up and managing customer accounts and call flows
• Clear verbal and written communication with clients and staff members

Nice-to-Haves

• Has experience in other traditional PBX voice systems.
• Strong focus on customer service, in-office as well as in-person
• Flexibility in your role, able to assist the team when required
• ACMA Open Registered Cable License is desirable but not essential

Perks and Benefits: 

• 13th Month pay  
• Morning Shift + Weekends Off  
• 12 sick leaves per year  
• 12 vacation leaves per year  
• Maternity and Paternity leave  
• HMO from day 1 + one free dependent  
• Life insurance upon regularization  
• MediCash for personal and dependents use  
• Rice, clothing, laundry, and meal allowance 
• Achievement Allowances  
• Birthday Treats  
• Company Events and Treats  
• Online trainings/Webinars  
• Career advancement and promotion opportunities 

Job Type: 

• Work from home 
• Full-time  
• Mid Level   

Schedule: 

• Day shift (AU client) 
• Monday to Friday

Salary:

• Starts at Php 60,000

About the Client: 

Our client is a business-centric telecommunications carrier and provider of voice and data services, inbound numbers, and cloud-based call management solutions. They specialize in premium-grade traditional and IP telephony, both physical and hosted business telephone systems. Moreover, they offer high-speed broadband Internet, including fiber and fixed wireless services up to 10Gbps. Their services also encompass fully managed inbound numbers and a comprehensive unified communications platform.

About Kwanii: 

Kwanii is a BPO company with operations in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable and accurate services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet the evolving needs of clients. Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth.