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Technical Project Manager (IT)

72% Flex
Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Experience in R/D support tools like Marimba and SCCM, Retail domain experience is good to have, Windows 10 troubleshooting and scripting languages proficiency, Familiarity with troubleshooting network-related issues, MS Office, Splunk, communication tools, VMs, and cloud concepts.

Key responsabilities:

  • Overlook upgrades from Production Controller to in-store computers
  • Collaborate on deployment plans, document KBAs, share reports with leadership
  • Support team during deployment, escalate issues promptly, act as liaison between teams
  • Validate nightly deployments, monitor using Marimba, troubleshoot failure issues, communicate status updates
  • Provide maintenance, system configuration support, and verify software compliance before store opening
Midas Consulting logo
Midas Consulting SME https://midasconsulting.org/
201 - 500 Employees
About Midas Consulting
Midas is a medical staffing company having presence over 50 states in United States. We create exceptional environment for our clinicians to work. Medical facilities, hospitals and medical systems across North America are our clients. We strive to become #1 medical staffing company in United States. We have state of art technology and software to procure the best clinicians all over USA. Our Database is one of largest source of contract clinicians and travel nurses. We provide huge base of travel and contract opportunities to our candidates. With a specialized recruiters army, we have developed a network of professionals who are poised to serve your need. Whatever the need, our specialists deliver! Check out our open jobs at our career section. Find something you are interested in? Talk to one of our recruiters. Send your resume to careers@midasconsulting.com
See more Midas Consulting offers

Job description

Logo Jobgether

Your missions

Role: Technical Project Manager (IT)
Location: Remote (Will prefer local)
Shift: Night (1:00 AM – 9:00 AM PST)
Note: Candidate will be overlooking the upgrades that happen in the night from Production Controller to in-store computers
Required:
  • Experience in R/D support tools like Kaseya, Marimba, and SCCM – preferably Marimba.
  • Point of Sale support experience
  • Retail domain experience is needed /good to have
  • Windows 10 troubleshooting experience – basic administration skills
  • Experience in scripting languages like PowerShell, Python, etc.
  • Experience in troubleshooting network-related issues
  • Experience in MS Office (especially Excel) to update the tracker daily reporting and dashboards.
  • Experience in Splunk, creating scripts and dashboards.
  • Experience with communication tools - Slack and Teams
  • Experience with problem incident tools – especially ServiceNow
  • Willing to learn new technologies.
  • Basic understanding of VMs, Cloud concepts, and H/W interfaces & troubleshooting preferred like printers/scanners, etc.
  • Collaboratively work with the project team on deployment plan, documenting KBAs, training/coaching both onshore & offshore team members
  • Share the daily/weekly reports with leadership and daytime support.
  • Support the team during the deployment/migration and mitigate any challenges.
  • Escalate the issues promptly.
  • Act as the liaison between the overnight team and the daytime team.
Activities in Scope for Release & Deployment support:
  • Nightly Deployment Validation for corporate-owned stores.
  • Monitor deployments using Marimba and perform remediation of any issues based on SOPs.
  • Support software deployments overnight
  • Troubleshoot deployment failure issues through SOPs; this includes calling the stores to resolve an issue as needed.
  • Communicate issue resolution for release and deployment status to team & team lead.
  • Perform maintenance and system configuration support for the endpoints that are part of deployment.
  • Triage failures and verify that endpoints have successfully installed the software based on compliance report before store opening on the following day.
  • Release/Deployment resources support calling store using AWS Connect or any other tool to fix any ongoing release/deployment-related issues.
  • Work with and as a team player and support each other; work as ONE team.
  • Follow the escalation process as defined.
  • Flexible to work during US night hours.
Migration lead role (Overnight support):
  • Project Management experience
  • Good MS Office to update the Excel & word documents.
  • Provide the overall project status update – daily/weekly/monthly updates.
  • Experience in managing the global delivery team

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Point-of-Sale System KnowledgePowerShellNetwork TroubleshootingMS OfficeSplunkCloud ImplementationProject Planning

Soft Skills

  • Excellent Communication
  • Proactive Mindset
  • Collaborative
Are you interested?

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