Technical Field Advisor

Job Description

Ohmium International’s mission is to make green hydrogen a reality today by creating innovative products and solutions that enable industries to deploy emission-free green hydrogen for a sustainable future. The company is headquartered in the United States with manufacturing facilities in India and operations around the world. The Ohmium team are passionate, Proton Exchange Membrane (PEM) electrolyzer industry experts who’s patented interlocking modular technology helps customers operating in the energy, transport and heavy industry decarbonize. We are seeking exceptional people who want to do great things and help us rapidly accelerate the growth of green hydrogen around the world!

This is an exciting time to join Ohmium as we scale internationally. Our Technical Field Advisor role will be based in the San Benito/Santa Clara/Monterrey County region of California. You are a Technical Field Advisor to Ohmium’s customer base as you support the installation, commissioning, and operation of their electrolyzers. Your technical acumen and superior customer service skills allow you to think on your feet, troubleshoot and communicate effectively with our customers. You love tapping into your field service skills to create the best customer experience. Are you a customer-minded, skilled engineer that loves being in the field? Do you seek a role that makes you feel proud to go to work each day? If you are looking to make a career move and we have described you, keep reading to learn more about this exciting role at Ohmium International. **

Job Overview**

As a Technical Field Advisor at Ohmium, you will care for a fleet of deployed electrolyzers. Using a wide array of documentation, work instructions and procedures, you will be specifically tasked with all installation, commissioning, and ongoing maintenance activities to execute work in the field. You take pride in what you do and believe in creating a positive customer experience because you know that you represent Ohmium! Each day offers a variety of fun and challenging tasks to conquer, including but not limited to: **

Duties & Responsibilities**

• Execute maintenance activities in accordance with available documentation and standards.
• Support the development of documentation and standards.
• Complete diagnostics of electrolyzers and associated equipment.
• Drive constant process and documentation improvements to eliminate waste and increase reliability.
• Manage complex workflows, including the efforts of subcontractors.
• Act as an advocate for the electrolyzer fleet to our technical support.
• Recommend and drive solutions to resolve situations that arise.
• Manage service vehicle, spare part, and tool kit inventories.
• Exceed customer facility standards and policies.
• Interface with customers and support their needs.
• Produce timely and detailed service reports.
• Support an on-call watch bill (standby status).
• Travel, in support of other Regional needs.
• Nurture new teammates.
• Keep a keen eye on continuous improvement, quality and a positive customer experience.
• Work safely (outdoors) in accordance with company, governmental, and local jurisdiction standards.
• Operate a service vehicle safely and maintain a driving record in good standing.

Location, Travel & Work Environment

• Ability to establish and work from a remote location, within two hours driving of client’s facility in San Benito County area of California - South San Jose is the ideal location.
• Ability to travel 50-75% domestically and internationally to support global product locations.

Required Qualifications, Education & Experience

• 6+ years’ experience working on complex, deployed systems with operational management responsibilities.
• Proven ability to perform hands-on troubleshooting while working in the field and on customer sites.
• Strong English – both written and oral – communication skills.
• Ability and willingness to travel 50% mostly domestic, but also possible international travel as well.
• Bachelor’s degree in business, science, technology, engineering, or mathematics or an equivalent combination of education, training, and experience.
• Excellent Microsoft 365 skills.
• Proven ability to find the root cause of issues, create documentation, and follow-up on outstanding items.
• Pay Transparency – our range for this role is base salary ($90k to 110k) plus overtime in accordance with California State labor law. Benefits start your first day of employment.

About Ohmium

Ohmium International is one of the fastest-growing companies in the global green hydrogen sector. The company’s suite of electrochemical products helps customers achieve their sustainable energy goals. With operations in North America, Asia and Europe, Ohmium works with industrial, transportation, and energy clients to deliver green hydrogen solutions - through the design, manufacture, and deployment of our highly innovative PEM electrolyzers.

The company has signed multiple commercial agreements with some of the biggest companies in the world to date. It’s an exciting time to be working at the nexus of clean energy and green hydrogen with the market set to expand rapidly over the coming decade. According to Bloomberg NEF around $130 billion cumulatively will be spent on hydrogen electrolyzers between now and 2030 and Ohmium is well positioned to become one of the leading industry players. There’s never been a more important time to do this work. Come build a better world with Ohmium. Learn more about working with us: www.ohmium.com

Ohmium is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.