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Systems Engineer - Messaging

78% Flex
EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Illinois (USA)

Offer summary

Qualifications:

4+ years supporting Office 365 for 4000+ employees., Networking, security tools, Microsoft environments knowledge., Proficiency in DNS and ITIL concepts., Experience with O365 migration projects., Effective communication skills at all levels..

Key responsabilities:

  • Administer and support Office 365 services.
  • Migrate acquired firms to central tenant.
  • Provide Tier 3 support for mail flow.
  • Configure email archiving to third party systems.
  • Automate tasks with PowerShell and scripting tools.
Alera Group, Inc. logo
Alera Group, Inc. Insurance Large https://www.aleragroup.com/
1001 - 5000 Employees
About Alera Group, Inc.
Alera Group, formed in early 2017, has over 3,500 employees serving thousands of clients nationally. We have specialists in employee benefits, property and casualty, wealth and retirement plan services. Alera Group was created by the merging of 24 high-performing, entrepreneurial offices across the United States. Now, with new partner acquisitions across the country, we are serving clients with national expertise and resources paired with local, personalized service. Today Alera Group is the 7th largest privately held employee benefits firm, the 15th largest independent insurance agency, and the 16th largest privately held insurance firm in the United States. Alera Group companies are motivated by the desire to find a better way to serve clients nationally without losing the independent thinking and values of each individual office. Alera combines the national resources of its members to deliver the best possible outcomes for clients—positively impacting our employees, clients, communities and the lives of people where we serve. We look forward to our continued growth by partnering with individuals and companies who share our vision, mission and passion. To learn more about the Alera Group and how you could join our team, please visit our website.
See more Alera Group, Inc. offers

Job description

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Your missions

Overview

Alera Group is seeking a Systems Engineer - Messaging to join our team.

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success.

If that is what you’re looking for, this is your chance to be part of an amazing organization!

Alera Group was created by the merging of high performing, entrepreneurial firms across the country. Alera Group owns several registered investment advisers. Alera Group’s business model is motivated by the desire to find a better way to serve clients nationally without losing the independent thinking and values of our founding firms.

Responsibilities

  • Administer and support Office 365 services, including Exchange, Teams, SharePoint, and OneDrive across multiple tenants.
  • Assist Integrations team with migrating acquired firms email and collaboration platforms to central tenant.
  • Administer and support Zoom phone and conferencing services, including Zoom Rooms.
  • Work with Security team to administer Mimecast spam filtering.
  • Configure email archiving to third party systems like Smarsh and Global Relay.
  • Automate day-to-day and migration tasks with PowerShell and/or other scripting tools.
  • Provide Tier 3 support to Service Desk for mail flow, delivery, and other email issues.
  • Interface with vendors and partners to evaluate and implement messaging and collaboration solutions.
  • Other duties as required to support Alera Group.

Qualifications

  • 4+ years of experience in supporting an enterprise Office 365 environment for more than 4000 employees.
  • Strong understanding of networking, email, security tools, and hybrid Microsoft environments.
  • Extensive experience with DNS as it relates to email (DKIM, DMARC, MX records).
  • Understanding of ITIL concepts, especially around Incident, Problem, and Change Management.
  • Ability to troubleshoot and resolve challenging technical issues.
  • Demonstrated customer service skills.
  • Demonstrated experience completing multiple Office 365 migration projects on-time with minimal error.
  • Ability to communicate effectively with all levels of staff.
  • Experience with multiple phone systems and migration of phone systems to Zoom and/or Teams Phone.
  • Experience with Azure AD/Entra ID, SSO, and MFA (including Duo MFA).

Benefits

We offer comprehensive benefits to employees, including medical, dental, STD, LTD, life insurance, 401k, paid time off, and much more.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

Required profile

Experience

Industry :
Insurance
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Microsoft 365 AdministrationVendor Relationship ManagementPowerShellDNSITILSMO

Soft Skills

  • Service Orientation
  • Networking
  • Strong Communication
  • Team Collaboration
  • Problem Solving
Are you interested?

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