Sr. Manager, Solutions Delivery

Who We Are 

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization.  To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger.  We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia!

What we’re looking for:

The Sr. Manager, Solutions Delivery is responsible for overseeing the successful delivery of technical solutions projects and plays a crucial role in enhancing our solutions delivery capabilities. The role requires a blend of technical acumen and project management skills to effectively deliver tailored solutions that meet client needs.

This role involves managing multiple technical projects or significant segments of major projects, including requirements gathering from clients, collaborating with technical leaders to convert business requirements into technical requirements, resource allocation, schedule management, and maintaining client relationships. The Solutions Delivery Manager ensures that projects are delivered on time, within budget, and to the client's satisfaction, while also leading and developing multi-disciplinary project teams. This role is also responsible for ensuring profitability across the Professional Services project portfolio and driving revenue growth for the Professional Services department by supporting go to market activities.

This is an individual contributor role reporting to the VP of Professional Services. The project delivery teams are shared resources allocated on a project to project basis from relevant departments in the organization. 

Arcadia is open to fully remote candidates and employees have access to co-working spaces.

#LI-REMOTE

What you'll do:

• Plan and oversee the technical project lifecycle, from conception through delivery, ensuring adherence to deadlines, budgets, and quality standards
• Manage project teams, assigning responsibilities, providing direction, and resolving issues to ensure effective team operations
• Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with the delivered solutions
• Conduct comprehensive analysis on client requirements to determine project scope and objectives
• Develop and refine project specifications and solutions in collaboration with cross-functional teams
• Collaborate with other departments to integrate solutions with broader company products and strategies
• Monitor project progress and make adjustments as necessary to ensure successful project completion
• Prepare and present regular reports on project status to senior management and other key stakeholders
• Drive continuous improvements in solutions practices based on analytical insights and industry trends
• Drive revenue growth for the Professional Services department by supporting go to market activities
• Track, analyze and ensure profitability across the Professional Services portfolio

What will help you succeed:

Must-haves:

• Bachelor’s degree in Business Administration, IT, Engineering, or related field; Master's degree in Business or Project Management is advantageous
• Experience with solutions that use API call sequences, Python scripts, SQL programming and database development
• Experience writing business requirements for technical projects
• Ability to collaborate with engineering teams to convert business requirements into technical solution design and implementation plans
• Familiarity and comfort dealing with complex and nuanced data topics
• Knowledge of or experience in the energy industry is a plus
• Minimum of 5+ years’ experience in project management, specifically in a solutions delivery or related technical environment
• Proven ability to lead and manage diverse teams and projects
• Strong understanding of project management principles and tools (PMP certification is a plus)
• Excellent interpersonal, negotiation, and conflict resolution skills
• Ability to work strategically and collaboratively across departments including technical teams
• Effective, persuasive communication and presentation skills

Benefits:

• "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection
• Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year
• 17 annual company-wide holidays including a week long "summer break"
• 10 days sick leave
• Up to 4 weeks bereavement leave
• 2 volunteer days off
• 2 professional development days off
• 12 weeks paid parental leave for all parents
• Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons
• 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents