Portfolio Pre sales consultant

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NICE, the market leader in cloud-based contact center technology, is looking for an experienced Solution Consultant to excite potential customers about its extensive portfolio and aid them in ultimately becoming a NICE customer. A successful Solution Consultant will work consultatively with prospects to identify their goals and business drivers, and creatively design a solution that will meet the ever-growing demands of their contact center needs. This position will provide dedicated sales support to the Enterprise and SMB sales teams by exceeding expectations in the following:

How will you make an impact?  

• Proactively identifying and addressing our customer's technical needs and objections to drive new sales, and existing account expansion. 
• Actively learning and mastering the NICE software portfolio at an intermediate level, in order to creatively apply our technology to help our customers achieve their business goals. 
• Critically evaluating the technical sustainability of each new sales opportunity or Request for Proposal, ensuring that our contractual obligations to each new customer are accurate, and can be delivered in a timely manner. 
• Helping facilitate a smooth transition from pre-sales to implementation by providing adequate knowledge transfer regarding the scope and requirements of the project, ensuring a seamless onboarding experience. 
• Protecting NICE from projects where technical challenges outweigh the value of a technically problematic opportunity, and long term partnership. 
• Assisting our Sales team through preparation and delivery of business discussions, technical presentations, and product demonstrations, by carefully mapping customer business requirements to effective value driven technical solutions leveraging the NICE software portfolio. 
• Proactively identifying customer needs through a technical benefits assessment, carefully building the business value of the solution, in order to assist with overcoming potential objections to proposed technical solutions. 
• Meeting with our prospective customers as a trusted technical advisor, developing a deep understanding of their current environment, key business challenges and goals, and helping prospective customers envision the benefits that can be realized through an advanced contact center deployment with NICE. 
• Gathering valuable field data and product feedback from each customer engagement and working directly with Product Management to facilitate ideas for the long term technical direction and development of NICE’s software portfolio. 
• Providing an open and continuous knowledge transfer to the overall Sales Team and newly hired SEs, highlighting the technical aspects and benefits of our solution, and how to competitively position each product. 
• Delivering partner enablement activities, ranging from ad-hoc updates to extended knowledge transfer sessions. 
• Building and maintaining demo environments both for internal NICE usage and for our partners. 
• Assisting in the preparation and response to customer RFP requests, carefully qualifying the prospective deal for technical feasibility. 
• Scoping and building proofs of concept for prospective customers that require a hands-on experience of NICE products, to confirm the required performance of the solution within their environment. 
• Developing detailed solution design documentation for each new customer, which will serve as the foundation of our technical engagement, and act as a bridge to seamlessly engage our Professional Services Organization, to provide the most effective onboarding experience. 
• Continuously building and maintaining relationships with key stakeholders in each sales cycle, including executive, financial, technical decision makers and influencers within each of our prospects.
• This job description is not intended to be exhaustive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment 

Have you got what it takes? 

• Broad knowledge of call center technologies, including automatic call distributors (ACD) and interactive voice response (IVR) systems.
• Proficiency in workforce optimization and analytics practices and technologies.
• Familiarity with digital self-service, messaging, and social media platforms.
• Basic understanding of IP telephony, SIP trunk, and WebRTC.
• Basic knowledge of cloud security principles.
• Exceptional written and verbal communication skills.
• Excellent interpersonal skills, enabling quick assessment of situations and clear, concise communication of thoughts and ideas.
• Strong presentation skills, capable of effectively selling and building credibility across all management levels, including executives.
• Analytical and quantitative abilities, adept at interpreting and explaining financial and statistical information.

You will have an advantage if you also have:

• Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment.
• Experience with programming or scripting languages such as Javascript or Python, and including use of REST APIs. 
• Detail-oriented, but able to digest the critical elements of a situation to withstand being hyper-focused on the minutia. 
• Ability to multi-task in a challenging environment while maintaining a high level of responsiveness.

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

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 About NICE 

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. 

Requisition ID: 4300
Reporting into: Director, Pre sales

Role Type: Individual Contributor