Offer summary

Qualifications:

3+ years experience in consulting or high-growth startup, Strong analytical, communication, and problem-solving skills.

Key responsabilities:

Develop data-driven GTM strategy with cross-functional teams

Optimize user acquisition funnels and track KPIs for growth initiatives

Implement growth tools/technologies to improve operational efficiency

Job description

Your missions

Heard is an all-in-one financial solution for therapists that combines software and human support to handle bookkeeping, taxes, payroll, and more. Our mission is to help therapists be therapists by acting as their financial back office to empower therapists to spend less time running their business and more time giving clients the help and support they need through an affordable, easy-to-use software tool with real-time human support.

Heard is growing rapidly, and could use your expertise to help us become an industry-leading software services provider for independent mental health practitioners!

Role Overview

We are seeking a data-driven, growth-oriented individual who is passionate about building and scaling businesses. As our Growth Strategy and Ops Manager, you will play a key role in our company's success by developing and executing on our go-to-market (GTM) strategy alongside the Head of Marketing. You'll ensure we reach therapists in our Ideal Customer Profile in an effective and repeatable manner, driving an increase in top-of-funnel volume and improvements in conversion rate, ultimately increasing revenue for Heard. By constantly testing new approaches and championing innovative growth opportunities based on data and insights, you'll be a key driver of Heard’s success.

Responsibilities:

Partner with the Head of Marketing and cross-functional teams (Marketing, Sales, Product) to develop and implement a data-driven GTM strategy focused on acquiring therapists within our Ideal Customer Profile (ICP)

Leverage your analytical skills to design and execute A/B tests, analyze user data, and identify areas for improvement across the customer journey (acquisition, activation, retention, referral)

Implement growth frameworks and methodologies to optimize user acquisition funnels, conversion rates, and user lifetime value (LTV)

Manage and track key performance indicators (KPIs) to measure the success of growth initiatives and report on progress to stakeholders

Identify and implement growth tools and technologies to streamline operations and improve efficiency

Foster a culture of experimentation and data-driven decision making within the team

Qualifications:

3+ years of professional experience, in consulting or a high-growth startup

Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment

Strong understanding of growth principles and best practices, with a focus on experimentation and continuous improvement

Excellent analytical skills with experience in data analysis and reporting

Excellent communication and interpersonal skills, with the ability to influence and collaborate across departments

Ability to work independently and manage multiple projects simultaneously

Strong problem-solving and critical thinking skills

Proven track record of developing and executing successful GTM strategies

Experience in the SaaS industry

Experience with marketing automation platforms (e.g., HubSpot, Marketo)

What You Get in Return:

Opportunity to revolutionize the mental health industry and build both relationships and teams that make a tangible impact on our customers and their patients

An environment that prioritizes your psychological safety always. We empower team members to be relentlessly curious and act with 100% ownership, believing that we can go the extra mile, together

Competitive salary package and benefits, which include flexible PTO, medical coverage, retirement support, and wellness stipends

Heard is an equal opportunity employer. We aim to build a workforce of individuals from different backgrounds, with different abilities, identities, and mindsets. Even if you do not meet all of the qualifications listed above, we encourage you to apply!

Compensation is variable and is subject to a candidate’s personal qualifications and expectations. For candidates based in the SF Bay Area we offer the following base salary range: $110,000 - $130,000 per year.

Required profile

Experience

Level of experience: Mid-level (2-5 years)

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Hard Skills

Executing GTM Strategies Reporting Analysis Marketing Automation Continuous Improvement HubSpot CRM Marketo

Soft Skills

Growth Mindset
Interpersonal Skills
Problem Solving
Critical Thinking
Teamwork
Proactive Mindset

Are you interested?

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