Director, Learner Services Training

Job Posting:

Purpose of the Position:

The Director, Learner Services Training is responsible for implementing long-term strategies revolving learner experience which ultimately support new hire onboarding experience and department staff attrition goals. They will manage and maintain all Learner Services training material and ensuring the materials are up to date. Directs a manager of training and team of Learner Services Training Specialist, ensuring their production of creative and compliant materials for new hires and their delivery of ongoing recurring training for tenured team members. Communicates and ensures appropriate adherence to policies and procedures. Serves as a liaison to other departments to increase internal communication channels between them.  Assists in the deployment of best practices, new processes, system upgrades and other efficiencies.

The Director, Learner Services Training reports to the Associate Vice President of Learner Services.

• Anticipated starting salary of $80,000; pay rate negotiable based on experience and qualifications.

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Key Responsibilities:

Functional:

• Implement long term strategies for optimizing learner experiences.
• Assists the team in the development and delivery of new training courses associated with customer service, compliance updates and Learner Services processes and procedures.
• Ensure that areas of non-compliance are addressed and resolved in a timely manner and appropriate training is implemented to ensure compliance.
• Develops and updates Policy & Procedures as needed.
• Assists and manages the team that creates, maintains, and provides all training materials for Learner Services new hires.
• Approves all training material and ensures weekly trainings are delivered in a timely manner.
• Provides observational feedback regarding development of skills of employees.
• Evaluates all new hires and ensures the Training Team are providing successful trainings.
• Fosters healthy relationships with the leadership teams in UMA to ensure strong communication and develop new materials.
• Monitors where improvement is needed and uses innovative and creative ideas to launch new training material.
• Works with necessary committees and teams within the organization to foster and promote UMA’s guiding principles.
• Compiles and analyzes statistical data for the purpose of improving institutional operations.
• Work closely with Human Resources and Learner Services management to resolve team member issues and concerns.
• Performs other duties, tasks and projects as assigned.

Technical:

• Initiates, and manages automation, process improvement and integration projects.
• Assist in developing and maintaining systems used to support student success and team development.
• Approves and assists team with professional and informative power points to use as support in the trainings to the team.
• Compiles and Analyzes statistical data for the purpose of improving business operations.

Team Member Leadership

• Build a strong culture of accountability
• Create and implement an effective onboarding plan for every team member
• Recruit, train and develop a team with skills and experience aligned to meet UMA’s needs and the market with a focus on retention of team members
• Set clear expectations for all Team Members. Analyze goals, activities and results to determine action plans to improve individual and team performance per stated performance management guidelines.
• Ensure that UMA values are being demonstrated and policies are being followed.

Support Institutional Initiatives

• Keep current on institutional goals, objectives, and progress
• Engage in institutional sponsored activities and initiatives as appropriate
• Lead with courage in support of change initiatives that impact organization
• Manages and assists in coordinating efforts between departments within UMA 

Compliance:

• Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
• Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.

Work Experience, Skills & Abilities:

Minimum Requirements:

• Bachelor’s degree
• Able to professionally communicate in verbal and written English
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Skype and Microsoft Teams
• Able to support a diverse and inclusive work environment

Preferred Requirements:

• Two or more years’ experience in department leader for Learning and Development
• Two or more years’ experience of virtual training

Working Environment:

• Office Environment/Call Center – Must be able to work in the UMA Office
• Any other equipment that is essential to the role? Specific phone type for example?
• Flexibility to work evenings and weekends as needed.

Physical Demands:

• Requires long periods of sitting at a desk working on a computer
• Requires ability to travel
• Requires occasional bending, stooping and squatting
• Requires occasional lifting of up to 10 lbs.

OUR VALUES

Our institutional values are shaped and validated by our employees. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our employees, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO EMPLOYEE SUCCESS

We are committed to our employees’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our employees for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://careers-ultimatemedical.icims.com/