Customer Support Executive

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 480 builders from 14 countries, with offices in Singapore, Philippines, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

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About the role:

We are now looking for a Customer Support Executive to join our growing team. The Customer Support Executive will play an instrumental role within Sleek, delighting our customers, promoting loyalty, improving customer lifetime value and aiming at being acknowledged by all our clients as a World Class Services provider. The Customer Support team ensures that all customers are successfully using the product or service they have purchased from Sleek. The Customer Support Executive will report to the Portfolio Lead in Singapore.

Job responsibilities:

• Be ‘the voice and the champion of the customer’ within Sleek, ensuring a World Class Service Experience through timely and high-quality interactions
• Lead specific initiatives aimed at improving the experience of customers as instructed by the Customer Support Manager and Portfolio Manager
• A highly knowledgeable point of contact, covering our full product suit for customers and internal stakeholders
• Will meet a series of relevant metrics, KPIs and SLAs set at team and individual level by the Customer Support Manager and Portfolio Manager
• Ability to work in a fast-paced environment, to adhere strictly to SOPs and to manage a high volume of tasks
• To be able to manage any of the various communication channels: emails, calls, and chats
• To support internal teams with clients issues

Requirements

• 3 - 5 years work experience with 2+ years in a similar role.
• Background in Customer Support in a fast paced environment.
• Track record in thriving in a dynamic, ever changing environment with a strong bias toward action, meeting deadlines, following up closely all cases.
• Desire to successfully partner with cross-functional teams, confident in dealing with senior members of the organisation to deliver the best outcome for customers and Sleek.
• An operational mind-set focused on scale, self-driven, solution-driven, efficiency and performance.
• Strong organizational capabilities in terms of tasks allocation.
• Proven track record of exceeding goals, KPIs including operational.
• Strong verbal and written communications skills.

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!