Customer Application Specialist

Job Description

Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Want more information on Agilent? Check out www.agilent.com!

As a Customer Application Specialist (CAS) in the Europe Sales - Diagnostics & Genomics group you support that journey helping our customers in the Pathology laboratories. We provide timely and high-quality diagnoses within the cancer diagnostic setting, through trusted answers and insights that advance the quality of life. We are passionate to lead, win and grow as One Agilent in a culture in which we encourage feedback, recognise our successes, and continuously develop ourselves.

This is an exciting opportunity to work in a field-based role, focusing on the London, South East and East UK regions, within the Diagnostics and Genomics (DGG) Division of Agilent as a member of the UK Customer Application Specialist team, supporting Field Sales in the Pathology & Healthcare setting.

In this role you will be required to:

• Provide in-field pre-sales technical support to UK Sales Representatives to ensure high value sales are progressed, including Customer Facing Team technical visits, on-site demonstrations, workshops, and tender support.
• Provide post-sales support to the customer, including onsite instrument and product training, validation support, optimisation / adaptation of products to customers’ needs troubleshooting, ongoing technical support and customer care.
• Collaborate, support and act as backup when required the Customer Technical Support Team / Technical Support Specialist 
• Attend internal meetings and product trainings
• Report time for onsite visits and administrative tasks
• Be the face of Agilent by ensuring global policies and standard processes are adopted and followed. On top, help build customer relationships and maintain customer satisfaction and loyalty

Qualifications

• University degree in Life Sciences, Biomedical Science, Biology, Biochemistry, Molecular Biology or equivalent field
• Proficient experience within pathology workflow, H&E staining, special stains, Immunohistochemistry and ISH
• Fluent English skills
• Experience with troubleshooting and problem solving is an advantage
• Happy to regularly travel up to 80%, primarily within the London, South East and East UK regions, but travel throughout the UK may also be required
• Valid UK driver’s license

On a personal level, you are results-driven, self-motivated and organised who possess a high level of drive and initiative. You are also friendly, sociable and enjoy working with others as a great team mate.

We offer:

• Competitive compensation and benefits package (yearly company bonus, private health care, pension scheme, discounted stock purchase plan, medical & life insurance…)
• Exciting projects in a dynamic collaborative team grounded on an agile culture
• Career development opportunities in an international company
• Work-Life-Balance is encouraged
• Permanent contract in a fast-growing global company

Option to Work Remote

Travel Required

Schedule

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