Consult Coordinator

Consult Coordinator

The Consult coordinator focuses on preparing the Consult for our clinical assessors. Working in a fast-paced environment, this includes preparing the clinical documentation as well as serving as the first impression members receive of CareBridge’s mission during the scheduling process.

Responsibilities:

• Obtain and prepare documentation to set up the LTSS Specialist.
• Perform telephonic outreach, and potentially outreach through other channels, to eligible members receiving home and community-based services
• Answer calls from and make calls to members, direct support professionals, caregivers, and family members to schedule assessments. a
• Identify, document, and resolve member concerns to ensure interest and participating in the program
• Use multiple systems to track and record participant information using clear and concise notes
• Maintain excellent punctuality and attendance during work hours and schedule adherence
• Manage large amounts of inbound and outbound inquiries and document all interactions
• Meet personal/team metrics
• Other duties as assigned

Qualifications:

• High school diploma or GED required
• 3+ years’ experience in customer service
• Interest in helping vulnerable populations
• Expertise in phone etiquette
• A warm, engaging personality with the ability to connect with individuals telephonically
• Solution-oriented and a creative problem solver
• Inspires a positive and collaborative work environment
• Ability to work in a metric and goal-oriented environment
• Experience with conflict resolution, defusing, and de-escalating upset callers
• Calm, unhurried approach that inspires confidence
• Highly organized and pays attention to detail
• Self-starter with a propensity to follow-up and follow-through

Employment Type: Full-Time

Location: Remote in EST or CST Zones