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Application Support (.Net)

73% Flex
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Mexico

Offer summary

Qualifications:

Experience in VB.Net, C#, ASP.net, WCF, MVC, AWS, Strong SQL Server knowledge, GIT experience, HTML, CSS, JavaScript, jQuery, LINQ awareness.

Key responsabilities:

  • Resolve technical issues via ticketing systems
  • Manage production incidents and day-to-day operations
ITPS ONE logo
ITPS ONE Information Technology & Services SME https://itps.one/
201 - 500 Employees
About ITPS ONE
We are ITPS One, an IT Latin American company, led by its founders and run by senior professionals, that work with organizations throughout the world for real business transformation. We hand-pick the most expert IT talent and combine it with our latest technology to deliver nearshore and onsite efficient, agile and world-class tailor-made business solutions and services, becoming a strategic long-term partner to each client.
See more ITPS ONE offers

Job description

Logo Jobgether

Your missions

Responsibilities

  • Supporting/Troubleshooting existing dot net desktop based andweb-based application.
  • Responsible for resolving technical issues for consumers, partners, clients or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures
  • Creating, scheduling, monitoring jobs, troubleshooting jobs
  • Go through logs and trace back to code as to what is going wrong.
  • Manage and resolve production incidents. Covers system outages, job failures, system defects, data defects and end user support.
  • Execute and manage day-to-day operations via ticketing tools and processes.
  • Ensure appropriate tool is updated in accordancewithSLA specifications with case notes, status updates and case closure information.
  • Responsible to test the application features, shouldunderstandany testing tool.


Requisitos


Desired Skills

  • Experience in VB.Net, C#, ASP.net, WCF, MVC, AWS
  • Strong understanding in Relational database concepts
  • Good knowledge and work experience of SQL Server, PL/SQL
  • Experience with GIT and windows form
  • Experience with html, css, javascript, Jquery, LINQUE.
  • Ability to communicate, friendly and cultural behavior during customer contact and should have strong customer focus
  • Strong written and verbal communication skills
  • Flexible to work in shifts on rotation basis.
  • Willingness and ability to multi-task.
  • Willingness to learn the Product/Platform and associated technologies.
  • Should be able to handle client call, manage & mentor team.
  • Ability to be learn and apply new processes and tools.
  • Technical understanding of products/services and/or ecosystem being supported.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

HTMLjQueryMicrosoft SQL ServerMVCVB.NETWindows Forms DevelopmentC#ASP.NETWCAGAWS ECSPL/SQLGitCSSJavaScriptCustomer Analysis

Soft Skills

  • Verbal Communication in Japanese
  • Remote Team Management
  • Mentoring
  • Flexibility
  • Proactive
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