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Assistant Operations Manager

72% Flex
Remote: 
Full Remote
Contract: 
Full time
Salary: 
39 - 40K yearly
Work from: 
Florida (USA)

Offer summary

Qualifications:

Bachelors Degree in Criminology or related field preferred, Experience managing teams, investigating, good communication & multitasking skills, computer proficiency.

Key responsabilities:

  • Support Ops Manager in overseeing Field Investigators, Assist in case updates and performance reviews, Assign surveillance cases, Coordinate with Ops Managers and field personnel, Communicate with clients regarding cases, Review vendor invoices and investigator time cards for accuracy
Ethos Risk Services logo
Ethos Risk Services Insurance SME https://ethosrisk.com/
501 - 1000 Employees
About Ethos Risk Services
Ethos Risk Services is a technology-backed, full-service claims management company. We bring clarity to a world of uncertainty through investigation and verification resources aimed at delivering optimal solutions to our clients. Services include surveillance, OSINT/digital investigations, SIU, and claims investigations. We also provide a full suite of medical management solutions that includes utilization management, field case management, IME, bill review, and Medicare services (MSP). Our coverage includes all 50 states and over 80 countries. We are SOC 2 Type 2 and HIPAA compliant. Our vision is to be the most tech-enabled, customer-centric claim management company that makes verification a matter of certainty. You want to be sure your claims are verified with all the facts. To do that you need all the facts, and delays increase costs. That’s why we’ve developed the technology and training to keep your claims on track for optimal outcomes. With our solutions you’ll save time and money with the peace of mind of having 100% surety. More Coverage. More Accountability. More Consistency.
See more Ethos Risk Services offers

Job description

Logo Jobgether

Your missions

The Assistant Operations Manager is responsible for supporting the Operations Manager in over-seeing the work and activities of Field Investigators. Helps communicate company directives and strategy to investigators, and provide timely feedback to management regarding investigator moral, successes, and concerns while also considering the client's needs. 

Responsibilities  

  • Assist in preparation of case updates (including content, accuracy and grammar) for clients' daily review and review cases with clients when necessary or upon request 
  • Review prior day's investigator performance based on timeliness, quality of investigation, quality of report and video credit. Assess investigator scores based on Ethos' performance scoring matrix 
  • Help assign surveillance cases to investigators, basing assignments on 1) investigator proximity to case, and 2) cost-effectiveness and balanced labor utilization
  • Coordinate with Operations Managers in collaboration with field investigators and Field Agents in Charge (FAC) to ensure the accurate and efficient completion of the objectives for each case 
  • Maintain proactive communication with clients regarding their cases with oversight from Operations Managers
  • Review vendor invoices to ensure accuracy, and approve invoices once accuracy is confirmed by Operations Managers
  • Review investigator time cards for accuracy, and approve time cards once accuracy is confirmed by Operations Manager
  • Work outside the normal workday hours to include occasional weekend time when deemed necessary

EDUCATION

Bachelors Degree in Criminology or related field preferred

Experience/Skills

  • Experience managing / leading teams, coordinating employees, and/or reviewing the work of others
  • Investigation background preferred
  • Must have good oral and written communication skills
  • Must have ability to multi-task
  • Must have basic computer skills as in Microsoft products
  • Ability to prioritize projects
  • This is a remote work from home / virtual position.

Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic protected by law.

A background check will be conducted, in accordance to the local state law and regulations.

Salary: $38500 - $39500 per year

Job Posted by ApplicantPro

Required profile

Experience

Industry :
Insurance
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Project PrioritizationInvestigation

Soft Skills

  • Remote Team Management
  • Practical Skills
  • Interpersonal Skills
  • Teamwork
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