Support Specialist- Northern Ireland

Description

The Schneider Geospatial Support Specialist serves as a front-line team member providing excellent remote customer service for clients and end users of our desktop and SaaS applications, while managing many concurrent tasks. An ideal candidate will use problem solving skills to troubleshoot initial problems related to hardware and software to identify and resolve technical problems.    

What you can expect in the role    

• Willingness to learn new skills.
• Clearly document support cases and client questions.
• Experience working in small teams with an entrepreneurial attitude.

Responsibilities    

• Provide phone and email support relating to maintaining Schneider Geospatial’s web products.
• Respond to client calls and emails in a timely manner.
• Remotely connect to client machines to assist with Data ETL connection issues.
• Analyze client issues, troubleshoot the problem, and implement the solution.
• Document and record case communications.
• Manage multiple cases simultaneously.
• Ability to verbally communicate clearly with client over the phone in the English language.
• Good communication, enunciation, and grammar skills (in the English language) are highly important.

Essential Skills    

• Demonstrated problem solving and analytical skills.
• Providing on-call support for multiple applications.
• Strong work ethic and proactive approach.
• Friendly, personable, and quick to establish rapport with clients.
• Efficient in Microsoft Office applications.

 Qualifications    

• Experience reading/writing Structured Query Language (SQL)
• Experience with reading/writing basic script programs (Python)
• Experience with Windows OS, file directory and network navigation, basic OS admin tasks.
• Demonstrated problem solving and analytical skills, with a willingness to learn new skills.
• Experience reading/writing HTML, CSS, JavaScript is a strong plus
• Strong desire to successfully and enthusiastically support software that is being used to solve customer problems.
• Experience with local government (county and municipal) operations, especially pertaining to land assessment and taxation, infrastructure and asset management.

• Experience with Schneider Geospatial’s software products, a strong plus.
• Experience with GIS, specifically ESRI ArcGIS products, is a plus.

• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee mentoring programme
• Enhanced maternity leave
• Enhanced paternity leave
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay
• UK visa sponsorship
• Work from home

• Monday to Friday
• Ability to commute/relocate:
• Coleraine: reliably commute or plan to relocate before starting work (required)

• United Kingdom (required)

About Schneider Geospatial    

A technology leader, Schneider Geospatial provides innovative industry leading solutions such as Beacon™/qPublic.net™ (local government information for the Web), GeoPermits™ (cloud based permitting and workflow management), and IDAM™ (web-based solution assessing disaster damage). In addition to publishing a large portfolio of client focused applications and solutions, Schneider also provides a full range of data conversion, technical support, training, and consulting services greatly valued by our clients.    

Schneider Geospatial creates innovative geospatial (GIS) and data-driven web portal technology solutions for GovTech and related markets.  We are committed to exceptional customer service to our clients and providing solutions that bring significant value to their organizations.

Schneider Geospatial, LLC. is an Equal Opportunity Employer.