Motor Assessor

We have exciting opportunities for experienced Motor Assessors to leverage their existing industry experience and further develop their skills within our high-performing team.

About Hello Claims

Hello Claims is an end-to-end motor assessment and repair solution. We provide award-winning services infused with ground-breaking technology to handle motor vehicle claims on behalf of insurance business and fleet managers.

We're a passionate team of innovators who deeply care about the experience of our customers and people. Our commitment to excellence has earned us many industry awards including Service Provider of the Year finalist for 2022, 5-Star Insurance Innovator for 2021 and 5-Star Insurance Technology for 2022 in Australia and New Zealand.

What we offer you

At Hello Claims, your career matters. We prioritise your professional growth and recognise the value of your contribution. Here's what we offer in return for your commitment:

• An attractive remuneration package tailored to your industry expertise
• Flexible working arrangements
• Great company culture supported by a collaborative team
• Comprehensive induction and training programs with ongoing support and development from experienced colleagues and senior leaders
• The opportunity to work in a small business and make a big impact!

The opportunity

As a Motor Vehicle Assessor at Hello Claims, you will:

• Complete the allocated assessments with diligence and expertise.
• Comprehensively manage an insurance claim, including the submission of assessment report, completion of scope of works and costing estimation.
• Independently prepare assessment reports and send them directly to clients.
• Build strong relationships with our customers, clients, trades, and internal staff to gather essential information and resolve insurance claim inquiries.
• Maintain regular communication with Management on technical or customer service issues.

About you

To thrive in this role, you should have:

• Demonstrated experience in the commercial motor claims and/or passenger vehicle claims field.
• A minimum of 2 years’ experience in a previous Motor Assessor role within the Australian market.
• Trade qualifications in the Automotive field and have professional memberships.
• Knowledge of the latest repair methodology.
• An innovative mindset and a willingness to contribute to the company's development.
• Have strong attention to detail and care about the quality of your work.
• Excellent customer service skills including ability to communicate with ease.
• Strong planning and prioritisation skills, with the ability to manage competing resources and demands effectively.
• Ability to navigate complexity and ambiguity and provide pragmatic commercial solutions to meet stakeholder expectations.
• Proficiency in using systems, software, databases, reporting tools, and communication platforms.

If you would like to be a part of the Hello Claims team then please submit your application. You are also welcome to send us any questions you may have about our team or the position to recruitment@helloclaims.com.au. We look forward to hearing from you!