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Global Patient Calling Training Specialist

72% Flex

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

3-5 years experience in HME/Home Health/Infusion Patient Contact, 3-5 years experience working with an international/global team, Familiarity with billing systems like Brightree, TIMS, Niko.

Key responsabilities:

Establish/review operations for patient and referral calling from Guyana
Develop workflows, educate operational team, ensure compliance
Collaborate with country managers and integrate company culture

Prochant Large https://www.prochant.com/

1001 - 5000 Employees

See more Prochant offers

Job description

Your missions

Estabish patient and referral calling operations from Guyana to support our comprehensive revenue cycle management model for HME, infusion, and home health providers. Develop and optimize workflows from the ground up (including creation, documentation, training and monitoring), and identifying key areas for success. Collaborate closely with country managers to establish and integrate Prochant’s company culture in the new location. Aim to expand the workforce to over 100 FTEs by the end of 2024 through rigorous training and development initiatives.

Requirements

Educating, coaching, and auditing operational team toward production, quality, and other KPI outcomes
Be a client advocate and collaborator, working as a partner
Keep informed on regulatory and compliance obligations
Work closely with country manager and on-site resources to build Prochant culture, expanding to 100+ FTEs by end of 2024
Be a subject matter expert in patient and referral calling and/or patient collections
Travel internationally for a few weeks a month
Participate in hire of core staff with country leader
Identify and coach trainers within the core team
Define competency, grading, or certification levels for the team
Build SOPs and lead discovery/implementation for initial services
Perform complex work until team is ready to execute
3-5 years of experience in HME/Home Health/Infusion Patient Contact preferred
3-5 years of experience working with an international/global team preferred
Familiarity with HME/Home Health/Infusion billing systems such as: Brightree, TIMS, Niko, WeInfuse, Caretend

Benefits

Prochant offers some of the best benefits in the industry! We take great care of our employees. Prochant’s Fortune 500 level benefits package includes:

Health Insurance
Gap Insurance
Dental Insurance
Vision Insurance
Short Term / Long Term Disability (company paid)
Term Life Insurance (company paid, employee can elect additional)
Full suite of CHUBB supplemental insurance plans, including: Disability Income, Level Term Life, Accident Insurance, & Critical Illness Insurance
Floating holidays and paid time off
401K with company match

Required profile

Experience

Level of experience: Mid-level (2-5 years)

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Hard Skills

Regulatory Knowledge SOP Writing Compliance Training

Soft Skills

Customer Advocacy
International Experience
Excellent Communication
Team Collaboration
Leadership
Coaching

Are you interested?

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