Customer Advocacy Manager

At dbt Labs, customers are our best advocates. Do you love creating impactful programs and experiences that unlock and share the voices of your most prominent users? As a Customer Advocacy Manager, you’ll create and own programs that build relationships with top customer advocates. You’ll build and own and integrated strategy for including the voice of the customer across all our go-to-market motions. Partnering with sales, marketing, community and customer success, you’ll collaborate with multiple teams to identify, curate and amplify impactful customer outcomes that help support the revenue goals of dbt Labs.

In this role you can expect to:

• Manage the strategy and execution of dbt Labs’ Customer Advisory Board program, including twice per year in person events
• Build a new advocate highlight and customer recognition program
• Partner directly with the world wide marketing team to create compelling content programs to amplify customer success and innovation with dbt
• Develop trusted relationships with sales and customer success to identify top advocates for your programs, and enable their teams as new customer content is delivered
• Deliver an exception experience in all interactions with customer advocates while curating opportunities for future engagement
• Collaborate with product marketing, brand, marketing, communications and sales to build integrated plans and continued collaboration between your programs and other GTM initiatives
• Identify and champion customer voices in speaking engagements, press, and analyst interviews
• Create and manage a reference database enabling sales to self serve information as it’s needed
• Measure and report on program effectiveness and areas for improvement

What you’ll bring to this role:

• Experience curating, building, and executing programs, events, and content both for customers and customers, including executives
• Experience partnering with marketing, sales, customer success, product, community, and beyond to foster alignment, buy in, and integrated GTM plans
• Experience working directly with champions and advocates of all levels to foster trust and shine a light on their teams’ successes
• Experience creating forward-looking program strategies that directly supports business outcomes and pipeline
• Event management experience, both in-person and virtual, is highly preferred
• A record of creating tracking, documentation, and processes that deliver results
• Excellent written and verbal communication skills
• Think both strategically and tactically and being able to quickly move from detailed execution to strategic thinking
• Advanced project and time management skills
• An entrepreneurial mindset with a creative flair for building one of a kind programs
• Ability to prioritize in a complex, fast-paced and lean organization
• Worked asynchronously as part of a fully-remote, distributed team

You're at an advantage is you also have:

• Excellent written and verbal communication skills
• Ability to easily transition from high level strategic thinking to creative and detailed execution
• Advanced project and time management skills
• A self-starter mindset with a strong sense of ownership
• Ability to prioritize in a complex, fast-paced and lean organization

Qualifications:

• Have 5+ years experience
• Completed enrollment in related bootcamp

Compensation & Benefits:

• Salary Range: $178,000-$205,000
• Equity Stake
• Benefits -
  
  • Unlimited vacation (and yes we use it!)
  • 401k w/3% guaranteed contribution
  • Excellent healthcare
  • Paid Parental Leave
  • Wellness stipend
  • Home office stipend, and more!

*Equity or comparable benefits may be offered depending on the legal limitations

What to expect in the hiring process (all video interviews unless accommodations are needed):

1. Interview with Talent Acquisition Partner
2. Interview with Hiring Manager
3. Team Interviews