Job Summary: Develops and implements learning and development strategy. Collaborates with stakeholders to determine developmental needs and to design solutions to those needs. Develops and implements the learning and development strategy. Identifies areas of improvement and possible training opportunities. Leads the design and development of training programs. Majority of time will be spent designing and developing OnDemand and instructor-led interactive, innovative, and engaging technical training offerings.

Key Responsibilities:

Supports the Rackspace learning environment.

Leads the learning architecture of learning and knowledge environment.

Acts as a liaison between learning and development team and business unit.

Responsible for training strategies and execution plans for all technical training programs.

Designs, develops, and runs programs.

Leads development of special professional development programs.

Quickly grasp and apply public cloud and private cloud technologies, offering support across the team and providing detailed analysis for any technical issues encountered within training environments

Qualifications:

Ability to understand individual personalities, their interactions with the organization as a whole, and how this impacts performance and the overall learning journey.

Knowledge of Learning Methodologies, Learner Personas, and Learner Modalities and applies learning theory in curriculum and instructional design to best meet learner needs.

Ability to adapt curriculum for both in-person and remote classroom settings.

Build hands-on learning activities such as guided labs and applications of very technical content in an understandable format.

Experience with Canva, Adobe, Articulate, Articulate 360/RISE 360/Storyline, MindTickle, Trello, Sharepoint.

Expert assessment skills and the ability to complete stakeholder analyses.

Expert knowledge of the processes, procedures and expectations of technical and customer support organizations.

Has a deep understanding of the audience and organizational needs.

Aptitude for making appropriate decisions considering the relative costs and benefits of potential actions.

Self-starter, intrinsically motivated, eager learner for multiple technologies who can turn around and help others passionately learn the same material.

Excellent time management, facilitation, communication, decision-making, presentation, and organization skills.

Excellent verbal and written communication skills, as well as excellent presentation skills.

Technical Skills:

Understanding of cloud computing (storage, network & compute) backed by at least 5 years of hands-on technical experience in private or public cloud environments.

Additional technical scripting languages and DevOps experience/certifications preferred: Python, Terraform, Ansible, SRE/DevOps skills.

Additional technical virtualization experience/certifications preferred: VMware, OpenStack.

Additional technical networking experience/certifications preferred: Cisco Network Infrastructure and/or Network Security, F5 Load Balancers, Fortinet Firewalls.

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About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Technical Instructional Designer

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