Senior Applications/Systems Analyst - ECO

Overview:

Are you a Senior Applications/Systems Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

• Monitor critical applications using application monitoring tools ServiceNow, SolarWinds, AppDynamics, Dynatrace, Splunk, Splunk ITSI and others
• Identification of alert threshold violations, proactive event identification, and execution of SOP-driven reporting, response, and resolution actions
• Experience in the study of applications and the consumption of system resources and be able to detect application problems such as threshold violations
• Monitors enterprise-wide application performance and reports on application behavior analytics
• Conduct smart triage by identifying, diagnosing and providing pro-active resolution of application performance problems
• Monitor high value Business-centric transactions and manages response actions
• Identify the functional domain in which problems reside (Server Utilization, network Saturation, Application Tuning
• Detects change of state conditions that have significance for management of Configuration Items (CIs) and IT services
• Ensures all events are communicated IAW SOP and/or takes further corrective action with the application owner
• Participates in all Major Incident Management and Root Cause Analysis calls and provides expert troubleshooting support as needed
• Escalate as per criticality matrix definitions
• Notify the internal/external stakeholders per procedure
• Provides APM input to daily shift reports and metrics

• Exceptional written and verbal communications skills
• Must have Operational experience with Service Now, Solar Winds, Splunk, AppDynamics, and Aternity IT monitoring toolsets
• Experienced monitoring application performance in a command center
• Operational experience performing as a member of an operations/command center tasked with the monitoring of applications across an entire IT enterprise
• Experience working shiftwork
• Experience participating in Major Incident Management and Root Cause Analysis

Education:

• Bachelor’s degree in operations research, mathematics, computer science, cost accounting or related scientific or technical discipline and 5+ years’ work experience
• Eight (8) years of additional relevant experience may be substituted for education (13 years total)

Clearance: 

• The ability to pass a Tier 2/Modest Background Investigation 

Location:

• Austin, TX. (100% On-site)
• Tuesday - Saturday  (2:30 PM - 11:00 PM CST Time)

• Austin Information Technology Center 

  Department of Veteran's Affairs 

  1615 Woodward St 

  Austin, TX 78741