Junior Collections Agent (f/m/d)

Purpose of Position

The credit control team is part of Awin´s group finance team. Good credit management is essential to our organization’s healthy cash flow. Therefore, the Credit Controller team is responsible for managing our debtor accounts to ensure timely payment of outstanding invoices. 

The Junior Collections Agent, or internally the Junior Credit Controller, conducts credit checks on new and existing customers, resolves problems in relation to invoice payments, and reconciles complex month-end accounts. Contacting our debtors in accordance with collection process, regular reporting on outstanding issues and highlighting potential debtor problems to our internal stakeholders and to our management is an essential part of your role.

Key Tasks

• Proactively monitor and manage accounts receivable, ensuring prompt payment and minimizing overdue debts
• Processing dunning runs and conduct regular follow-ups with customers to resolve outstanding invoices and collect payments
• Investigate and support resolution of any billing discrepancies or payment-related issues whilst working closely with the sales and accounts receivables teams
• Maintain accurate records of customer interactions, payment status, and collection activities in our financial systems
• Collaborate with internal stakeholders to improve credit control processes, identifying areas for enhancement and implementing efficient collection strategies

Skills & Expertise

• Fluency in English is essential for this role, another language is a plus
• At least 1 to 2 years ‘experience in credit control or accounts receivables in an international environment
• Excellent communication and negotiation skills, with the ability to build rapport and influence customers effectively
• Detail-oriented with excellent analytical and problem-solving abilities
• Proven experience in credit control, cash collection or similar role in an international business environment
• Ability to work independently and prioritize tasks in a fast-paced environment
• Knowledge of credit management principles, debt recovery processes
• Familiarity with legal regulations and compliance related to credit control
• Proficiency in using the standard Microsoft office applications, Salesforce, financial software and ERP system (ideally Microsoft Dynamics D365); Power BI is a plus
  
  

Our Offer

• Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
• Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
• Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
• Meal Vouchers: You will be supported with a certain net sum to spend it on a variety of lunches.
• Health & Wellbeing: The insurance covers several types of health, vision and / or dental treatments for you and for up to one additional family member.
• Remote Working Furniture Package: After 3 months of employment, you will be eligible for a furniture package, which should enable you to set up a proper workplace at your remote working location
• Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.