Implementation Coordinator (Fully Remote)

Description

About MRIoA

Medical Review Institute of America, LLC (MRIoA) was incorporated in 1983. Today, MRIoA is an industry leader providing external review resources to over 800 clients nationwide. 

MRIoA provides review of medical, dental, behavioral health, pharmacy, vision, disability, workers'​ compensation, and auto claims for insurance carriers, employers, TPAs, self- administered union groups, pharmacy benefit managers, human resource consultants and departments of insurance throughout the country.

At MRIoA, we believe our employees are the key to our success. Here, you are more than just a cog in the machine – you are a valued member of our family.

Company size: 500+

What You'll Do

The Implementation Coordinator is pivotal in guiding implementations for all internal and external stakeholders and involves direct interaction throughout all implementation phases. With a strong focus on customer service, the Implementation Coordinator is the primary contact for new client onboarding and existing clients adding new lines of business or expansions, particularly those with projected sales of more than six figures. 

Roles:

The Implementation Coordinator will partner with the SVP and Director of Customer Success to obtain all information regarding clients coming up for implementation prior to the signed contract. Provide information to all internal stakeholders along with a path forward. During the implementation process, internal prep and client meetings will be conducted along with all expectations, and ramp is communicated to ensure a smooth and successful transition. May be responsible for supporting and participating in other activities as assigned by the Managing Director of Customer Success.

• Lead and coordinate all aspects of client readiness for MRIoA (Medical Review Institute of America) business, ensuring operational & clinical preparedness by the anticipated start date.
• Drive the implementation process, preparing the business to support incoming cases from day one of planned go-live.
• Manage the process of obtaining test cases to inform the operations & clinical teams of client needs and process adjustments.
• Use test cases in collaboration with operations & clinical team to determine ramp plan when applicable.
• Develop agendas for client meetings, document discussions, and ensure timely and accurate completion of all implementation tasks by all parties, including the client.
• Set the agenda for the calls by soliciting input from participants and send out notes the day of the call with a summary of list of deliverables and owners.
• Act as a liaison with clients, implementing/expanding new lines of business through go live.

Major Responsibilities or Assigned Duties:

• Identify and implement improvements to support smooth client implementations.
• Undertake special projects and other tasks as assigned by the Managing Director of Customer Success.
• Resolve implementation issues impacting the team for clients prior to going live.
• Complete and support all Compliance Program activities in a timely manner.
• Participate in company meetings and committees as requested.
• Complete other duties as requested.

Reporting:

• Communicate implementation status updates to MRIoA stakeholders.

Requirements

Skills and Experience:

• Proven ability to work in a fast-paced, high-functioning environment, managing multiple priorities to meet deadlines.
• Personal computer literacy and high competency in use, including Word, Excel, PowerBI, and PowerPoint.
• Exceptional organizational skills with meticulous attention to detail
• Excellent communication and interpersonal skills
• Knowledge of medical insurance terminology and processes
• Excellent critical thinking skills and a strong focus on detail
• Experience with speaking with client stakeholders
• Experience/knowledge of IRO processes, UM, or Managed Care, along with knowledge of medical insurance terminology
• PMP Certified

Education:

• High School diploma or equivalent experience

Compensation, Benefits, & Perks:

• Salary Range: $83,000 to $88,000
• Profit-sharing bonus
• Paid Time Off, Paid Sick Leave, and Paid Holidays
• Medical, vision, dental, and life insurance
• Generous 401K match
• Staff Development and Continuing Education

Work Environment: 

Ability to sit at a desk, utilize a computer, telephone, and other basic office equipment is required. This role is designed to be a remote position (work-from-home). 

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

This company is a drug-free workplace. All candidates are required to pass a Background Screen before beginning employment. All newly hired employees will take a Drug Screen, as well as agreeing to all necessary Compliance Regulations on their first day of employment.