Case Analyst I (Remote)

Title: Case Analyst I

Department: Production

Reports To: Case Manager

Job Type: Full Time

Salary: $54,000 - $64,000 CAD

Location: Remote (Candidates based in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario, Nova Scotia or willing to relocate)

Description: 

WES is currently seeking a Case Analyst I who will be responsible for thoroughly examining case files, analyzing data from various sources such as documentation and databases, and ensuring the accuracy of case information. The primary objective of this role is to obtain and demonstrate base knowledge of WES methodology to process standard files in order to make well-informed decisions based on the gathered data. As a valuable member, the Case Analyst will play a crucial role in executing daily operational tasks, including reviewing records, assessing credentials, and verifying actions. This ensures effective coordination among departments and stakeholders, as well as maintaining organized and efficient workflow.

Duties included but not limited to: 

• Processing files that focus on single credentials
• Determining if each document meets WES’ documentation requirements.
• Processing applications within specified timeframes, checking for accuracy and consistency of assessment outcomes.
• Verifying academic information entered by the client and ensuring that the information matches what is reflected in the corresponding documents.
• Developing knowledge of designated systems of education and their academic documentation practices and policies and applying it to routine and unique cases.
• Becoming familiar with the end-to-end credential evaluation process and aware of the related dependencies.
• Maintaining the security and privacy of applicant information.
• Other duties as assigned.

The ideal candidate will have:

• Ability to learn and apply new knowledge about international education systems and WES’ evaluation methodology and standard operating procedures.
• Ability to learn to use known, practiced protocol for evaluating educational credentials.
• Ability to learn to identify files outside of scope of knowledge.
• Ownership and initiative to deliver results and a strong sense of responsibility.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to convey ideas, thoughts, knowledge, and data so that a message is received and understood.
• Ability to function well in a high-paced, high-volume and at times stressful environment.
• Strong commitment to WES mission and values.

Requirements:

• Bachelor’s degree in relevant discipline or equivalent experience.
• 1+ years of experience in credential processing and monitoring preferred.
• Proficient use of IT systems including Microsoft Office applications (Excel, Word, Outlook) and ability to learn new systems quickly.
• Experience with credential evaluations desirable.
• Foreign language skills desirable.
• Knowledge of international education and/or foreign systems of education desirable.
• Strong remote work and digital communication skills required.

Diversity Statement:

WES values diversity in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community.  We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression. If you require accommodation to complete this application, we will work with you to meet your needs.  Please contact Human Resources. Accommodation may be provided at all stages of the hiring process.