Supervisor Accounts Receivable, 40Hr, Days

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1.  Oversees staff in the Accounts Receivable Follow-up department.
2.  Monitors accounts receivable follow-up work queues and reports.
3.  Analyzes and researches complex or escalated accounts to determine root cause of open receivables and determine and execute the best approach for rebilling and timely and accurate resolution. 
4.  Manages relationships with third party payers, hospital departments, and patients to obtain information required for account receivable resolution. 
5.  Utilizes internal and payer technology and resources to support account resolution activities.
6.  Supervises personnel assigned to audit requests to ensure information is accurate and provided on a timely basis. 
7.  Meets with staff on a regular basis to review account inventory.
8.  supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.
9.  Coordinates the assignment of tasks for the efficient utilization of available resources.
10. Submits payroll and keeps staff time and attendance records.
11. Assesses work queues and projects daily in order to prioritize workload to ensure deadlines and key performance indicators are met.
12. Escalates issues to management when necessary to ensure timely resolution.
13. Works with the Analytics department to set and monitor relevant performance metrics. Ensure that all department metrics are met. Maintains productivity information including monitoring coverage and/or volume issues, works with staff to meet objectives, and provides feedback to staff on performance.
14. Performs the monitoring of internal controls in accordance with established daily schedule.
15. Maintains competency in relative operations software applications.
16. Resolves issues escalated by staff and /or assigned vendors. 
17. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation.
18. Communicates regularly with staff, including scheduling meetings, relaying work instructions from upper management and sharing important information and updates.
19. Interacts with other departments to resolve issues.
20. Serves in a lead role when undergoing system upgrades. 
21. Maintains relationships with payers and other outside health care professionals.
22. Attends outside seminars as necessary to keep current with payer requirements.
23. Participates and contributes to the department’s goals and objectives in a positive and proactive manner.
24. Monitors department activity and metrics and troubleshoots coverage and/or volume issues. Provides recommendations to the manager for the most efficient utilization of assigned personnel.
25. Assists manager in assuring that assigned employees are provided with appropriate resources, materials and methods.
26. Monitors established productivity standards.
27. Works with relevant parties to develop policies and procedures for the department.
28. Works with the Training and Quality Assurance department to train all assigned staff appropriately on specific job duties and new processes. Establishes and maintains quality controls.
29. Facilitates and promotes the sharing of knowledge and content throughout departments.
30. Follows all established departmental policies and procedures.
31. Participates in cross training to optimize billing resources.
32. Demonstrates excellent attendance and actively participates in a variety of meetings and training sessions as required.
33. Complies with established environment of care/safety policies and procedures and all health and safety requirements.
34. Maintains and fosters an organized, clean and safe work environment.
35. Contributes to the development and application of process improvements.
36. Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group’s achievement of goals and to help foster a positive work environment.
37. Demonstrates respect for the diversity of patient and employee populations. Supports and encourages diverse points of view, work and lifestyles.
38. Practices cost containment and fiscal responsibility through the efficient use of supplies, equipment, time, etc.

Standard Supervisor Level Responsibilities:

1.  Supervises assigned personnel including performance evaluations, scheduling, orientation, and training.  Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.  Resolves grievances and other personnel problems within position responsibilities.
2.  Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
3.  Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives.
4.  Encourages and supports diverse views and approaches, creating an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.
5.  Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
6.  Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
7.  Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc.  Develops and maintains procedures necessary to meet regulatory requirements.
8.  Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.
9.  Ensures adequate equipment and supplies for department.
10. Develops and maintains established departmental policies, procedures, and objectives.
11. Ensures compliance to all health and safety regulations and requirements.
12. Performs similar or related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:
1. A minimum of an Associate’s degree
Preferred:
1. Bachelor degree in accounting or related field. 
Experience/Skill:

Required:
1. Four to six years of experience in a health care business office Patient Accounting position.
2. Two to four years of experience in a health care billing office in a supervisory role. Ability to work collaboratively and effectively with people. 
3. Exceptional communication and interpersonal skills.
Preferred:
1. Goal oriented with high standards for quality and performance.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies, including age-specific competencies and their measurements, will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.