Infrastructure Engineer

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home.  Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.    

The Infrastructure Engineer is responsible for instantiating QAD Cloud customer environments following pre-defined work instructions and leveraging both automated and manual processes.

Note: The role will require the person to support in EMEA shifts ( 12 pm IST to 9 pm IST)

Responsibilties:

1)  Perform technical Service Instantiation for QAD Cloud customer environments:

• Server and Operating System deployment for both Linux and Windows

• QAD Application deployment including core ERP and divisional products

• QAD Add-on product deployments

• 3rd Party Product (3PP) deployments

• Determines best practices around Cloud Ops implementation of QAD application systems as well as integration with custom and 3rd party systems.

• Stay updated with the technologies and products introduced into the QAD application ecosystem. 

• Other tasks/activities as assigned

2)  Create documentation and perform administrative duties related to Service Instantiation for QAD Cloud customer environments:

• Connectivity instructions

• Readiness Handover Checklist

• FDA Installation Qualification documentation

• Maintain JIRA ticket status

• Other tasks/activities as assigned

• Professional degree: BE/ B Tech/ MCA/Bsc Comp/IT ( University degree in engineering or computer science, or equivalent experience)

•  Minimum 3-5  years in AWS and Linux operating System.

• Having Exposure to QAD Product architecture as well as familiarity & experience with a wide range of technologies including RDBMS (e.g. Progress OpenEdge, Microsoft SQL Server, MariaDB, etc.),

• Operating Systems (both Redhat Linux & Microsoft Windows server), application & web servers (e.g. OpenEdge, Apache, Apache Tomcat, Microsoft IIS, etc.), middleware technologies (e.g. Boomi, Ignition, etc.).

• Familiarity with basic concepts of networking.

• Linux experience is a must

• Must be able to manage priorities particularly during periods of high stress.

• Strong analytical and problem solving skills.

• Effectively able to depict complex systems through diagrams and documentation.

• Excellent interpersonal skills to work with cross-functional teams. Able to effectively present technical information to non-technical audiences.

• SQL knowledge & industry relevant certifications like OCP, RHCE etc. are good to have.

•  Experience with working in multinational, multi-cultural teams (desirable). 

•  Good Analytical & Technical skills and ability to understand the business needs.

• Good communication in English (written and verbal) is required.

• You have good analytical & collaboration skills and have a passion to solve customer issues. You have a positive and calming approach, to diffuse an escalated situation or irate customer.

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

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About QAD:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

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