Field Service Manger I

Are you known for your ability to collaborate effectively with a wide variety of stakeholders and ready to use your leadership abilities in a managerial capacity? Join our team! As a Field Service Manager I, you'll oversee and coordinate improvements and enhancements to fielded system capability and act as a liaison between our engineering, program management, field service teams and our customers to ensure compliance with Federal regulations and internal processes/procedures and that all of our customer issues are satisfactorily resolved in a timely and efficient manner. You'll review performance data to identify process, procedure, system and/or operator errors and implement the appropriate improvements to ensure efficiency, compliance and safety.

The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and cyber. https://www.sncorp.com/company/business-areas/

Must-haves:

• Bachelor's degree in a related field and typically 4 or more years of relevant experience
• A higher-level degree may substitute for experience
• Related experience may be considered in lieu of required education
• Ability to travel worldwide, occasionally on short notice
• Familiarity with safety standards and safe operating practices
• Possess strong customer relationship and interpersonal/communication skills and the ability to effectively communicate to employees, clients and military customers
• Ability to understand and execute contract documents such as Performance Work Statement (PWS)
• Use Microsoft Office Suite at an intermediate level
• Ability to understand and interpret basic technical schematics, diagrams, blueprints, manuals and/or publications
• Progressive experience using troubleshooting techniques
• Thorough understanding of electrical wiring concepts
• Ability to frequently travel outside the continental US, typically for extended periods of time
• Hands-on experience with wireless networks, tactical communications, and personal computers
• Communication and customer interface skills
• Thorough understanding of system level maintenance of networks and communications systems
• An active Top Secret with SCI eligibility and current CI polygraph U.S. Security Clearance is required ​

Preferred:

• Typically 2-4 years of relevant experience
• Higher education may substitute for relevant experience
• Previous management or lead experience; the ability to recruit employees; assign, direct, and evaluate their work; and oversee the development and maintenance of staff competence
• Proven leadership skills and abilities
• Strong ability to communicate both written and orally
• Background in the Aerospace and Defense Industry, the US Department of Defense or US Military
• Experience with RF, vehicle installation, and maintenance procedures
• Working knowledge of operating military units and logistics
• Familiarity with the network and integration of traditional communications systems and sensors
• Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.

SNC offers annual incentive pay based upon performance that is commensurate with the level of the position.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

IMPORTANT NOTICE:

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination.  Employment decisions are made without regarding to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or other characteristics protected by law. Contributions to SNC come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.