Team Lead of Caregiver Wellness

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Team Lead for our Caregiver Wellness team.

This is a remote role with potential travel into our New York, NY office or the FreedomCare hub closest to you for meetings and/or collaboration.

Department & Position Overview:

Our Caregiver Wellness team focuses on enhancing the Caregiver’s experience by providing insight and assistance with employee benefits. The Caregiver Wellness Team Lead role is dedicated to successfully supporting our newly enrolled Caregivers by delivering a seamless and informative benefits orientation experience and process.

Every Day You Will:

• Direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues
• Manage the performance of the Benefits Orientation Specialists through active motivation, assessing performance, consistent communication, and effective feedback
• Train all Benefits Specialists on all caregiver benefit offerings, concepts and processes 
• Continuously conduct qualitative audits of calls, chatters, call logs, and emails to Caregivers; and effectively provide feedback to the to ensure that the most accurate and comprehensive benefit details are provided to our Caregivers
• Overseeing monthly utilization reports related to telehealth, EAP, reimbursements, training & education, and health plans
• Partner closely with the Care team to provide benefits support; provide benefits training to cross-functional teams such as Care, Welcome, Intake, etc.
• Manage and update the internal benefits wiki and the team dashboard; coordinate virtual workshops for Caregivers 
• Effectively support the growth of Caregivers in New York and all other states as we expand
• Support process improvement by identifying system or workflow areas of opportunity 

Ideal Candidate Will Possess:

• Proven exceptional customer service; ability to provide a seamless Customer Service experience including interacting with customers, answering customer inquiries, and effectively handling customer complaints 
• Ability to motivate team to meet and/or exceed targets or metrics
• Understanding and knowledge of Wage Parity Laws
• Excellent written and verbal communication skills with experience using health literacy tactics like the teach-back method to ensure comprehension of complex concepts
• Excellent organization and presentation skills
• Computer proficiency: the ability to create and modify presentations as needed

Nice-to-Haves:

• Bilingual in English and Spanish
• Previous healthcare experience

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

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