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Customer Support Specialist -(Japanese)

Remote: 
Full Remote
Contract: 
Fixed term
Work from: 
Japan

Offer summary

Qualifications:

Native Japanese proficiency, Business level English.

Key responsabilities:

  • Provide customer service support in Japanese and English
  • Translate and proofread language content
  • Assist players through chat and email channels
PTW logo
PTW Large https://ptw.com/
1001 - 5000 Employees
About PTW
PTW is a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer's experience as perfect as possible. We’re dedicated to helping your players, because they’re part of our community too. We’ve been working hard for our partners, players, and the games industry for over 30 years, providing industry-leading services to every part of the globe. We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion. • 8,500+ passionate gamers • 1,500+ titles in the last 10 years • 650+ top developers and publishers as clients • 60+ awards for clients As a boutique-with-scale games services company with over 40 offices in 16 countries worldwide, our range of services includes quality assurance, localization, localization QA, player support, community management, art production, game development, and audio production services. We believe that innovation comes in all sizes, which is why we take on projects of any size and love crafting a custom solution, no matter the scale. PTW, comprised of global subsidiaries, is a UK-based holding company formed in 2016 under the umbrella of Poletowin Holdings, Inc. which is listed on the 1st Section of Tokyo Stock Exchange as 3657. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games.
See more PTW offers

Job description

  • Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
  • Perform (JP-EN, EN-JP) language translation and proofreading where necessary.
  • Respond and support players issues via chat and email, including but not limited to password resets and more.
  • Business hours: Shift based - 11:00-20:00/12:00-21:00
  • Support 365 days a year including weekends and holidays (shift work)

Requirements

    • Native reading and writing skills in Japanese.
    • Business level English
    • Experience in translation and/or localization is appreciated.
    • Passionate about the video game industry.
    • Strong logical thinking.
    • Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
    • Able to deliver excellent customer service via email and chat.
    • Able to understand games from a gamer’s perspective.
    • Capable of analyzing and solving information accurately and swiftly within guidelines.
    • Possesses a team player mentality.

Benefits

  • Collaborating with people creating innovative interactive entertainment.
  • Dynamic and entrepreneurial culture.
  • Video games focused environment.
  • Contract Employee*Permanent employee promotion is available.
  • Trial period: 3 months / No change in conditions.
  • Up to 50,000 yen reimbursement or train pass.

Who we are:

PTW is a provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW, Family of Brands

Required profile

Experience

Industry :
Gaming
Spoken language(s):
JapaneseEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportLocalizationTranslations

Other Skills

  • Logical Reasoning
  • Customer Service
Are you interested?

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