Sr. Account Manager

Bolt is hiring a Sr. Account Manager to help manage our largest segment of merchants. This individual will be responsible for training, driving product  adoption, merchant retention, and most importantly, revenue growth. This cross-functional role will require excellent strategic planning, stakeholder management, and executive-level influence to ensure your merchants continue to get value from Bolt. 

What makes you a great fit:

• Passion for serving as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success
• You make deep, meaningful connections with your customers, whether spending hours on the phone, creating unique approaches to solving their toughest challenges, or understanding their business inside and out
• Commercially and growth-oriented - you know how to dive into numbers to analyze value and can handle complex negotiations around value
• Avid learner, praised by others for your drive to ask exceptional questions and continue learning
• You love technology and want to work with a team on the cutting edge of making commerce instant, consistent, and trusted

Responsibilities:

• Manage both Mid-Market and Enterprise accounts at Bolt, developing and executing custom account plans and strategies to retain the merchant and set the stage for expansion
• Be a thought leader for your customers, proactively raising solutions and concerns before it becomes an escalation
• Partner with internal teams (professional services, support, product, engineering, sales) to manage the overall success of the merchant
• Influence internal and external cross-functional stakeholders, including executives, to achieve win-win solutions for Bolt and your merchants
• Standard Account Management responsibilities including identifying growth opportunities that drive Bolt revenue, conducting quarterly business reviews, monitoring merchant health, managing escalations, and achieving KPIs
• Problem solve issues for your portfolio, whether that requires bringing in an SME or developing a workaround to find win-win solutions

Target earnings: The compensation for this role is targeted between $132,000-$163,000 OTE per year. Final offer amount is determined by a number of factors including but not limited to experience and position level.

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