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VP of Delivery Excellence

75% Flex

Remote:

Full Remote

Work from:

Georgia (USA), North Carolina (USA)

Offer summary

Qualifications:

10-15 years' leadership experience in professional services and consulting, Experience leading Agile, Scrum, Kanban, Lean, Six Sigma projects.

Key responsabilities:

Ensure excellent service delivery and drive growth for clients worldwide
Lead teams, develop processes, and interact with various internal groups
Oversee project management, align with business objectives, and manage resources efficiently

Atmosera Information Technology & Services SME https://www.atmosera.com/

51 - 200 Employees

See more Atmosera offers

Job description

Your missions

Job Description:

The Vice President of Delivery Excellence is responsible for the efficient, timely, and excellent delivery of all services to Atmosera customers from time of sale through project completion. You will be in charge of ensuring that we establish a market leading position in how we respond to customer needs and deliver consulting services. You will scale our capabilities for the delivery of world-class consulting on cloud architecture, migrations, and ongoing optimization of cloud workloads and infrastructure while achieving Atmosera’s revenue and margin targets. The goal is to drive rapid and sustainable growth to serve our enterprise and mid-market customers worldwide.

To reach this goal, the VP must develop a high-performing team, implement best practice processes, enable delivery frameworks & technologies and interact with Consulting, Accounting, Recruiting, Account Management, Sales, and other groups to coordinate the highest level of service delivery.

Responsibilities

Responsible for the success (partially measured by customer satisfaction) of all services work performed

Leading sustained, profitable growth with Atmosera’s clients, defining the Atmosera Delivery Methodologies and portfolio of offerings, and owning the day-to-day operations of the team that delivers those services

Oversee portfolio of active professional services projects from signature through signoff

Lead consultative project and portfolio management services, Agile transformations, etc. for our clients

Lead the PMO: Establish best practices and delivery methodologies and oversee a portfolio of projects across multiple clients. Transform the way we deliver to our customers and develop measurement to ensure high CSAT

Lead internal transformation projects such as ERP, and financial management systems implementations

Driving operational management, resource allocation/management and staffing function to ensure proper utilization and forecasting for future engagements

Conduct regular 1:1 meetings with your direct reports to monitor delivery/employee performance and establish management business objectives towards professional growth and advancement

Priorities:

Build and lead team of up to 6 senior project managers & program managers

Create best practices for delivery of consulting, security, compliance, and other engagement types

Develop and lead a customer-focused, data-driven process to identify and prioritize improvements to Consulting Services offerings, pre-sales engagement, and delivery

Determine which criteria determine the optimal methodology for different engagement types

Develop and enable relationships with partner firms who can augment our services

Impact revenue growth and margin by maintaining staffing levels to correlate to the correct utilization targets

Working with the Sales and other teams, ensure overall proposal constructs are consistent with best practice, risk tolerance levels and profitability targets

Required Experience & Skills:

10-15 years’ progressive leadership experience in professional services and consulting delivery best practices

Demonstrated leadership of multiple highly technical multidisciplinary teams

Experience establishing and / or leading a PMO and overseeing a portfolio of projects across multiple clients

Experience developing executive relationships; managing multiple simultaneous complex projects; and developing key strategies around business objectives

Excellent business and financial management

Broad understanding of cultural change, processes innovation, and technology utilization challenges and opportunities

Strong collaborator with successful track record of working in a heavily matrix organizational structure

Dynamic leadership ability energizing teams to learn and apply new skills / techniques to business needs

Knowledge of methodologies Agile, Scrum, Kanban, Lean, Six Sigma, ITIL / PRINCE2

Have led past Agile or other methodological transformations

Experience leading Agile, “waterfall”, and Kanban style projects

Required profile

Experience

Industry :

Information Technology & Services

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Hard Skills

Project Planning Consulting Financial Management Agile Risk Management Business Development

Soft Skills

Leadership
Remote Team Management
Team Collaboration
Strong Communication
Problem Solving
Strategic Thinking

Are you interested?

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