Technical Account Manager - SOC Services - REMOTE

Binary Defense (BD) is seeking a talented Technical Account Manager (TAM).

As a TAM, you are the liaison between the customer and BD’s internal teams. Internally, you are the glue between SecOps and our Customer Success Managers. You are a technical savant with polished communication skills who enjoys working directly with our most strategic customers to tackle complex challenges and deliver amazing levels of service. TAMs provide technical expertise and recommendations for engaging via our products/services; and articulate the value through reporting and collaboration.  Your expertise will drive continuous improvement to the customer experience by collaborating with CS to identify opportunities to expand business within the Binary Defense portfolio.

Responsibilities

· Bring order to chaos by leading multiple customer initiatives and drive momentum for continuous service improvement.

· Develop relationships with technical/key stakeholders to understand the customer’s business with a focus on Strategic, Tier 1, and ‘at-risk’ customers. 

· Lean into opportunities where T2 customers that have potential for growth to Tier 1.

· Participating in QBRs and annual initiative review to understand security needs and provide technical expertise.

· Create detailed reports and deliver presentations on the clients' security posture and progress towards their security goals.

· Partner with Product, Operations, Services, and SOC to ensure customer success during critical moments. 

· Advocate for customer needs to increase usage and adopt new feature development. 

· Identify issues in product/service functionality or unexpected behaviors. Be a Technical Voice of the Customer across the BD organization.

· Ability to analyze client engagement, business, and proactively identify opportunities for improvements and growth.

· Assist in SOC reporting, investigations, and client requests and partner with internal teams to guide issues/escalations to resolution.

· Collaborate and support client services in how to be proactive in support and providing guidance to clients.

· Serve as an escalation point for client incidents and issues, coordinating with the SOC to resolve them in a timely manner.

· Keep clients informed of security trends, threats, and industry best practices, and make recommendations to improve their security posture.

· Strong technical background in cybersecurity, including experience with various SIEM and Endpoint Protection platforms, such as Splunk, Devo, AlienVault USMA, Carbon Black, CrowdStrike, etc.

· Minimum of 2-3 years’ experience as a technical consultant or engineer in a client-facing role.

· Strong communication and interpersonal skills, with the ability to convey complex technical information to both operators and non-technical stakeholders. Credibility in communication is a key attribute for success.

· Experience in a high growth organization where you are expected to contribute to decisions regarding tools and processes for scalability.

· Ability to multitask and prioritize effectively in a fast-paced environment. 

· Professional certification in cybersecurity, such as the Certified Information Systems Security Professional (CISSP) or similar is a plus.

About Binary Defense

Binary Defense is a trusted leader in security operations, supporting companies of all sizes to proactively monitor, detect and respond to cyberattacks. The company offers a personalized Open XDR approach to Managed Detection and Response, advanced Threat Hunting, Digital Risk Protection, Phishing Response, and Incident Response services, helping customers mature their security program efficiently and effectively based on their unique risks and business needs.

With a world-class 24/7 SOC, deep domain expertise in cyber, and sophisticated technology, hundreds of companies across every industry have entrusted Binary Defense to protect their business. Binary Defense gives companies actionable insights within minutes not hours, the confidence in their program to be resilient to ever-changing threats, and the time back that matters most to their business.

Binary Defense is also the Trusted Cybersecurity Partner of the Cleveland Browns and partners with PGA TOUR players. For more information, visit our website, check out our blog, or follow us on LinkedIn.

Binary Defense offers competitive medical, dental and vision coverage for employees and dependents, a 401k match which vests every payroll, a flexible and remote friendly work environment, as well as training opportunities to expand your skill set (to name a few!). If you’re interested in joining a growing team with great perks, we encourage you to apply!