Manager of Virtual Mental Health Services - Remote

AllOne Health is in the business of care; and service is what matters most.

As a leader in workplace behavioral health, we’ve proven that a company’s success is directly linked to the health and well-being of their employees.

By joining our team, you will make a difference in the lives of our clients and their communities. The meaningful work that we do includes counseling, providing work-life resources, wellness and more through our Employee Assistance Programs (EAP).

We are currently seeking a Manager of Virtual Mental Health Services. This is a full time, exempt position working Monday – Friday.

The Manager of Virtual Mental Health Services helps bring our mission to life by overseeing the mental health clinicians that work on the AllOne Connect platform. They possess a strong background in mental health services, combined with exceptional leadership skills and a passion for innovation in virtual therapy. This role primarily focuses on supporting business needs and client care by analyzing metrics and providing clinical support to mental health counselors.

What You’ll Do:

Corporate Leadership:

• Create and promote a high-performance culture of service, innovation, and results.
• Engage in continuous communication to ensure accurate and relevant information exchange.
• Manage team performance and development through the various talent management processes.
• Establish and maintain a diverse talent pipeline to ensure strong leadership & a culture of inclusion.
• Initiate and support continuous process improvement in business workflows.
• Effectively interpret and apply all corporate policies, procedures, and protocols including ISO.
• Efficiently and effectively manage all financial resources to achieve optimal admin costs & ROIs.

Operational Oversight:

• Oversee the day-to-day operations of virtual mental health services on the AllOne Connect platform, ensuring seamless delivery of care to clients.
• Monitor service quality and adherence to clinical best practices, identifying areas for improvement and implementing necessary changes.
• Collaborate with cross-functional teams, including technology and customer support, to optimize the user experience and resolve any operational challenges.
• Oversee the overall productivity of therapists, ensuring optimal performance and efficiency.
• Manage schedule adherence to ensure schedules are being utilized.
• Monitor and manage weekly metrics to optimize scheduling efficiency.
• Others duties as assigned

Clinical Support:

• Provide clinical support to mental health professionals, including case consultations, crisis intervention, and guidance on complex cases.
• Stay informed about emerging trends, research, and regulations in the field of mental health, ensuring compliance with ethical standards and industry guidelines.

Performance Metrics and Reporting:

• Develop and monitor key performance metrics related to service delivery, client outcomes, and team productivity, using data-driven insights to drive decision-making and improve performance.
• Prepare regular reports for senior management, summarizing key findings, trends, and recommendations for enhancing the effectiveness and efficiency of virtual mental health services.

Report Daily/Weekly/Monthly Overall Performance as it pertains to efficiency (productivity) and effectiveness (clinical quality)

What You’ll Need:

• Master's in social work, counseling, or a related field.
• Current licensure as a mental health professional (e.g., Licensed Clinical Social Worker, Licensed Professional Counselor).
• Minimum of 3-5 years of experience providing direct clinical services in a mental health setting, with experience in teletherapy preferred.
• Demonstrated leadership experience, including team management, supervision, and performance evaluation.
• Strong understanding of clinical best practices, ethical guidelines, and legal regulations governing mental health care delivery.
• Excellent communication skills, with the ability to effectively collaborate with diverse stakeholders and communicate complex concepts to a non-clinical audience.
• Proficiency in using technology platforms for virtual service delivery and data analysis.

Company Perks:

• We don’t want you to wait - Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available
• Self-Care is a top priority – We offer desirable work schedules and a generous amount of Paid Time Off
• Thinking about your future? – We have a 401(k) retirement program with a company match
• Of course, we know that life happens - Employee Assistance Program (EAP) benefits are available to you and your family
• …and many more!

AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds.