Business Systems Manager

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

Position Summary/Objective

We are looking for an experienced Business Systems Manager. As the Business Systems Manager, you will be responsible for optimizing and maintaining the business systems within the Revenue Operations. Looked to as an SME on leveraging tools to facilitate the broader revenue machine.  Strong communicator with an innate ability to translate complex technical concepts in a way that is easily understood. This role will engage cross functionally across Sales, Marketing, and Revenue Operations.

Essential Functions/Duties/Responsibilities

Tools:

• Ensure the stability, integrity, and efficient operations of business systems.
• Consult with various stakeholders to gather requirements.
• Identify and analyze requirements to define scope, objectives, and feasibility.
• Modify and configure systems to meet business needs and stakeholder requirements.
• Develop, analyze, and maintain new or current system processes and workflows.
• Develop and execute test plans and scripts, as well as other quality assurance measures; lead testing such as user acceptance, performance, security, usability, etc. 
• Collect user feedback regarding system performance and work with team to prioritize configuration requests.
• Monitor, troubleshoot, and resolve complex system issues.
• Maintain records of system integrations, changes, and incidents.
• Maintain awareness of accessibility, compliance, and security polices and guidelines.
• Responsible for negotiations of renewals of tech stack

Data:

• Leverage data to understand gaps in process that technical solutions could solve for.
• Mine data from various sources, bonus points for PBI, SQL and/or other experience.
• Create data models to define and organize business processes and reduce errors in software and database development.

Planning:

• Participate in bi-weekly business systems council meetings to discuss organizational/department goals, answer questions, and commit to timelines on the roadmap.

Execution:

• Utilize project management techniques to keep momentum towards execution moving and on time.
• Create job aids and process documentation to support new processes/system enhancements.

Competencies

• Action Orientated- Displays a positive attitude to readily act on challenges for identifying and seizing new opportunities.
• Business Insight- Uses knowledge of business drivers, understanding how strategies and tactics play out in the market to guide actions.
• Communicates Effectively- Is effective in a variety of communication methods allowing for attentive listing and adjustment to fit the audience and message.
• Persuades- Negotiates skilfully in tough situations thru positioning views and arguments appropriately to win support.
• Drives Results- Persists in accomplishing objectives despite obstacles and setbacks.
• Situational Adaptability- Understands that different situations may call for different approaches by picking up on situational cues and adjusting in the moment.
• Collaborates- Partners and works cooperatively with others across the organization and Workday Sales Team to achieve shared objectives.
• Instills Trust- Keeps confidences thru following through on commitments and shows consistency between words and actions.
• Manages Complexity- Asks the right questions and acquires data from multiple and diverse sources to accurately analyse, forecast and solve problems.

Supervisory Responsibility

This role does have supervisory responsibility for the SalesForce Administrators.

Qualifications and Experience

• Extensive experience with Salesforce.com including experience with Conga/Apttus, HubSpot.
• Experience administering Salesloft, 6Sense, Sales Navigator, LMS or similar tools within the revenue stack.
• Experience with integrating systems.
• Advanced knowledge of Excel.
• Strong business acumen and project management skills, with a bias for data-informed decision-making.
• Experience successfully working cross-functionally with IT, Finance, Marketing, Sales, Customer Success and Product.
• Passion for helping your team develop, learn, and succeed.
• High EQ, interpersonal skills, with demonstrated ability to influence and motivate.
• The ability to independently lead projects including: scope, prioritize, and execute initiatives.
• Values-based leader.

Preferred Skills

• Familiarity with SaaS architecture.
• Experience selling HCM or HRIS software

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.