Client Success Account Executive (Health Plans)

Client Success Account Executive (Health Plans)

We are looking for an Account Executive who can work directly with employer/reseller/public sector clients to ensure high quality and successful LetsGetChecked solutions. This person must be experienced in building and strengthening client relationships, identifying success for client programs and leading the team to achieve program and expansion goals.

Responsibilities 

• Own client relationship from contract execution through lifetime with LGC
• Build strong relationships within assigned clients, and develop a deep understanding of clients’ business operations, business objectives and challenges
• Achieve client satisfaction, retention and revenue growth goals with your assigned accounts
• Facilitate regular engagements with your assigned clients, including weekly calls, business reviews and periodic site visits
• Partner with Sales & Implementation to seamlessly onboard clients
• Communicate with day to day program managers and engage with client leadership, engaging LGC subject matter experts as needed
• Manage client expectations on program scope. delivery timelines, incident management, optimization opportunities, etc. 
• Drive growth through additional tests, services and populations
• Develop and manage client business/account plans, communicate benchmarks and milestones and continuously monitor and evaluate progress and effectiveness of tactics
• Understand and manage internal OKRs (Objectives and Key Results), key performance indicators (KPI’s), Individual objectives and track and report out on a weekly basis
• Forecast accuracy and regular updates via SFDC
• Ensure client understands value (ROI) of LGC through relationship management, Business reviews & reporting
• Drive participant utilization in collaboration with patient engagement and other internal stakeholders as appropriate
• Work with internal partners to meet the client’s reporting and analytics needs
• Partner with Client Success Managers, where applicable, to ensure all client deliverables and needs are met
• Conduct job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

What we are looking for…..

• Between 5-7+ years of account management experience within the health plan and/or health tech vertical - and a strong knowledge of the US healthcare system, clinical and/or wellness solutions, digital health, and the startup work environment
• Exceptional program management skills
• Ability to apply effective discovery skills to uncover client needs and feedback
• Strong written and verbal communication skills
• Ability to effectively work cross-functionally in a growth environment and adapt to fast changing needs
• Good level of understanding of Salesforce
• Critical thinking and problem solving skills
• Strategic account oversight supporting consultative selling techniques with health plan clients
• Attention to detail
• Manage expectations internally and with the client in order to ensure a successful client partnership
• Experience with technical integration facilitation and methods

The base salary range for this role is $120,000 - $130,000

Benefits: 

Alongside base salary we offer a range of benefits including: 

• Health insurance and an Employee Assistance Programme 
• 401k
• Annual Compensation Reviews 
• LetsGetChecked has a Flexible PTO policy
• Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams
• A referral bonus programme to reward you for helping us hire the best talent
• Internal Opportunities and Careers Clinics to help you progress your career within the company.  
• Maternity, Paternity, Parental and Wedding leave.