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Sales and Technical Consultant(Jakarta - Indonesia)

Remote:

Full Remote

Contract:

Full time

Work from:

Indonesia, Japan

Offer summary

Qualifications:

Based in Jakarta, 3-5 years experience at a SAAS company or in Hotel/Restaurant operations, Familiarity with POS systems and SAAS products in Hospitality sector, Willingness and ability to learn continuously.

Key responsabilities:

Identify prospects and convert them into customers
Research new market opportunities
Manage client onboarding activities
Deliver product trainings to clients
Establish professional relationships with key personnel for customer retention

TableCheck SME https://www.tablecheck.com/

51 - 200 Employees

See more TableCheck offers

Job description

Job Purpose

Provide Implementation, Training & ongoing Support to customers in Indonesia & SEA region

Duties and Responsibilities

Responsibilities of the Consultant include (but aren’t limited to) the following:

Expand TableCheck presence in Jakarta by identifying prospects and converting them into long-term customers.
Perform research and identify new potential customers and new market opportunities.
Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and “System Live”
Partner with Team Lead and Sales Representatives to support customers toward product adoption
Design and deliver product trainings to clients and enable them to utilize TableCheck’s features fully & rapidly based on the client’s needs
Be an expert on product features and keep abreast of new feature launches and update team members
Prepare User Guides & Manuals whenever needed
Establish productive and professional relationships with key personnel in customer accounts with a focus on customer retention & improving customer satisfaction
Conduct regular feedback sessions with clients
Provide onsite & remote support to clients to solve issues in timely manner
Liaise with Global teams to ensure brand consistency

Working Hours
Weekdays 10:00 - 19:00

Qualifications/ Requirements

Based in Jakarta
Availability to travel within Indonesia and SEA region when required
Proven work experience of 3-5 years as a Product/ Operations/ Support Consultant at a similar SAAS company or in Hotel/ Restaurant operations
Prior working knowledge of global or local POS systems, and/ or knowledge of SAAS products in Hospitality sector is a plus
Willingness and ability to constantly learn & train others
Expand TableCheck presence in Jakarta by identifying prospects and converting them into long-term customers.
Perform research and identify new potential customers and new market opportunities.
Develop and manage all client onboarding activities from project kick-off, training,
configuration, data migration and “System Live”
Solid customer service attitude
Excellent verbal & written communication skills in English, and/or another European
language is a plus.