Senior Delivery Architect

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Why Ciena:

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
• We believe an inclusive, diverse, and barrier-free work environment makes for empowered and committed employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
• We know that financial security is important.  We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.
• We realize time away to recharge is important.  We offer flexible paid time off!
• Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

Reporting to Senior Director, Solutions Engineering, as the Senior Delivery Architect, you will be responsible for generating customer specific solution architectures and designs to address business problems. You will be working closely with Sales teams, Practices team, Product Management, the Delivery organization and with their Architect peers. You will generate solutions, respond to requests for quotes and estimates and provide continuity into professional services engagements upon successful closure of a sale. 

• Work closely with the client’s IT, Network Operations, Planning and Engineering teams to understand existing business and system processes and to define new OSS system requirements
• Lead, assist and/or creates technical design specifications to align with client needs as well as contribute other project documentation to ensure the accurate and timely delivery of solutions
• Work closely with BluePlanet and the clients architecture, design and development teams to ensure alignment between customer expectations and solution being developed throughout the project life-cycle
• Work independently and in a hands-on manner
• Facilitate and/or participate in user acceptance testing, project workshops and other activities to ensure client teams are well-informed and engaged and projects are delivered to customer satisfaction.
• Facilitate and participate in workshops and design session both internally and externally to drive towards an optimal solution for a desired requirement while maintain pragmatism and meeting cost objectives.

What Does Ciena Expect of You?

• Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
• A customer first mentality – what’s important to the customer is also important to you.
• Agility – with an ability to flex between the strategic and tactical, you manage competing and ever-changing priorities and maintain a balanced and methodical approach to problem solving.

• Communication expertise – you possess the ability to tailor your message and ideas to the audience to ensure understanding and consensus.
• The flexibility to work independently and as part of a broader team – you thrive in a team environment, are comfortable working independently, and know how to get things done in a virtual environment.
• Relationship builder – with a proven ability to influence at all levels, you’re able to quickly develop trusted connections and get work done through others.
• A commitment to innovation – you keep abreast of competitive developments and are always keen to formulate new ideas and problem solve.

The Must Haves:

• Demonstrated expert knowledge of the telecoms OSS domain
• Deep understanding of Telecom Network design and architectures
• Broad end to end view across OSS and BSS technologies and ecosystems including associated technologies such as service assurance/analytics, SDN/NFV and cloud infrastructure, service orchestration & OSS automation, mediation, billing & charging, IoT and service exposure.
• Deep understanding of Inventory Management, Discovery, Activation, Performance, Fault and Network Device
• Understanding of the Telco OSS ecosystem and ideally knowledge of one or more of the following inventory systems – Amdocs ARM (Cramer), Ericsson Granite, Netcracker, Oracle MetaSolv, etc.
• Configuration processes from a functional and technical perspective.
• Expert domain knowledge in multiple telecom technologies (DWDM, Ethernet, IP, etc)
• Minimum of 5 years in the role of hands-on Solution Architecture in the telco OSS and/or BSS areas
• 5+ years’ experience in the OSS domain

Assets: 

• Open to Domestic and international travel

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