The Senior Account Manager is responsible for revenue retention and client policy growth – client expansion – on their assigned book of business, which includes assisting producers and team with prospecting and on-boarding new clients.
The qualified candidate must have strong knowledge across the spectrum of employer-sponsored health & welfare related plans, including federal and state regulations that impact these plans. Ideally the qualified candidate also has a minimum 3-5 years in the group benefits space inclusive of self-funded and stop loss experience on groups of 100+ employees.
Primary Responsibilities and Duties
- Subject matter expert on Health & Welfare Benefits, vendor/carrier products and services including, but not limited to, medical, dental, vision, life, disability, and voluntary
- Manage a book of business of approximately $800,000 - $1,000,000 in revenue (client mix of middle and large sized (51-500+ employees) and a mix of fully insured and self-insured plans)
- Develop and maintain strong relationships with reference-ready clients, prospects, and carriers
- Keep clients apprised of appropriate industry trends and events, including all state and federal regulatory issues
- Proactively anticipate client needs and bring forward strategies to address their challenges
- Understand and utilize Risk Strategies resources and tools to maximize efficiency
- Project manage book of business including planning, delegating, and meeting deliverable timing
- Understand fundamental underwriting concepts in order to communicate funding alternatives, impact to rates, and cost drivers
- Manage request for proposals and renewals - negotiate with carriers and make recommendations to client
- Oversee open enrollment process for clients
- Attend client meetings to support stewardship, renewal planning, and open enrollment deliverables
- Ensure client is fully compliant with all regulations to which they are subject
- Accountability for all work product provided to client across the book of business, including ensuring client updates are made within appropriate software (e.g., BenefitPoint, AMS, etc)
- Review work, provide feedback and mentor junior team members
Requirements and Qualifications
- BA/BS preferred
- Life, Accident and Health Insurance License required
- 5+ years of health & welfare experience, meets, or exceeds, core practice competency-based skills
- Client-facing experience in the employee benefit industry
- GBA or CEBS Certification a plus but not required
- Proven ability to connect with others, foster a team environment, and work in a hybrid model with some in-office time, remote time, and client-facing meetings per business needs
Physical Demands and Work Environment
- While performing the duties of this job, the employee is required to regularly sit, hear, and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus
- The work environment characteristics described are representative of those employees performing the essential functions of this job. The noise level in the work environment is usually moderate to loud. Occasional travel
Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, the firm serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and 5,000 employees across the US and Canada.
Industry recognition includes being named a Best Places to Work in Insurance for five consecutive years (2018-2022) and to the Inc. 5000 list as one of America’s Fastest Growing Private Companies. Risk Strategies is committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.
Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: www.risk-strategies.com/careers.
