Messaging & Collaboration Engineer

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. 

The Messaging Engineer will be a member of a multi-disciplinary team of experienced IT professionals in a global multi-platform environment consisting of on-premise and cloud based email and collaboration technologies.  The Messaging Engineer will provide day to day hands-on management and administration of the messaging & collaboration technologies, be accountable for the reliability and availability of these services, coordinate and manage projects, and provide 24/7 3rd level escalation support for related incidents. 

The successful candidate will demonstrate a strong focus on customer service and a passion for working with and promoting collaborative business solutions.

Responsibilities

• Build a strong internal customer experience through webinars, training, and regular communication.  Partner with vendors to stay up to date on roadmaps and request feature enhancements based on feedback from users.
• Improve processes through automation and documentation.
• Continually look for opportunities to modernize the infrastructure through simplification and optimization.  Embrace and advocate for a cloud first approach.
• Partner with IT Security & Governance to protect the environment.  Implement best practices for services and continually evaluate our security posture to identify opportunities for improvement.
• “Keep the Business Running” by providing 24/7 3rd level escalation support, troubleshooting, incident management, and communications with IT and business stakeholders.
• Administer the messaging & collaboration platforms and services.
• Provide subject matter expertise and make technology lifecycle recommendations, including technology risk assessment, refresh, migration, and retirement.
• Lead messaging & collaboration projects, including upgrades, migrations, and technology refresh.
• Establish and maintain strong collaborative relationships with internal and external business and IT strategic partners.
• Help ensure the messaging & collaboration technologies and services are aligned with RRD business direction, IT management goals, and IT Security & Governance policies.

Technical Skills

• 2+ years experience supporting messaging & collaboration in large multinational, multi-platform environments.
• Experience managing a Google Workspace tenant.
• Strong working knowledge of Google services including but not limited to Gmail, Calendar, Drive, Meet, and Chat.
• Experience with Google’s Advanced GAM scripting language is a plus.
• Basic understanding of SMTP mail routing infrastructure.
• Experience with Postfix and/or Momentum (Sparkpost) a plus.
• Experience with Office 365, Smartsheet, Dropbox, and Box a plus. 
• Proven abilities in systems administration and incident management.
• Experience with messaging platform upgrades, migrations and consolidations.

Soft Skills

• Strong customer service focus and the ability to effectively communicate with executives.
• Demonstrated ability to manage multi-disciplinary projects.
• Excellent written and verbal communication skills.
• Strong interpersonal and team building skills with an ability to work collaboratively.
• Strong organizational skills and an ability to multi-task and effectively prioritize work.

The national pay range for this role is $62,800 to $111,400 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans