Material Damage Claims Supervisor - Indianapolis, IN

Who is Federated Insurance?:

At Federated Insurance, we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own.

Federated’s culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect.  We strive to create a work environment that embodies our values and commitment to diversity and inclusion.  We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities.  Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values.

As a Material Damage Claims Supervisor, you deliver on our promise to resolve vehicle, truck and heavy equipment losses.  You are a source of knowledge and comfort during difficult times helping clients through the claims process and supporting them as they resume their lives. You are also a technical guide and coach to other claims professionals handling vehicle, equipment and heavy truck damage losses. Federated provides a defined training and installation program to assist you to serve clients.

This is an in-office position that will work out of our Indianapolis, IN office. A work from home option is not available. 

Responsibilities

• Makes objective appraisal of claims involving vehicle, heavy truck and equipment losses. Determines if coverage is in effect and applicable. Recommends appropriate reserve.
• Controls and directs appraisals written by others to conclude the claim. Reviews accuracy of appraisals and total loss evaluations. Acts as a liaison with independent appraisers regarding claim coverage information. Completes field appraisals, as needed.
• Uses computerized estimating and other resources to determine an accurate damage amount. Consults with outside experts when necessary to obtain information pertinent to evaluating a claim.
• Negotiates directly with repair shops, policyholders, claimants and/or their counsel to establish mutually satisfactory settlements.
• Documents claim files with all actions taken to provide a complete, accurate and self-sustaining record.
• Disposes of salvage according to Company policy and procedures.
• Provides field support to handle catastrophic claims.
• Provides expert technical guidance and coaching to claims professionals.  Assists in training others regarding material damage issues.

Minimum Qualifications

• Prefer a four-year degree with relevant work experience.
• Prefer four years of appraisal experience demonstrating the ability to proficiently and effectively manage assigned claims with minimum work direction.
• Must have enhanced knowledge of heavy truck and industrial equipment.
• Valid driver's license and acceptable driving record.
• Ability to secure and maintain all state licensing requirements. 
• ​Strong computer knowledge and excellent Microsoft Office skills including: Word, Excel, and Outlook.
• An unquestioned ability to retain confidential business and personnel information
• Strong analytical, computer and time management skills
• Excellent written and verbal communication skills

Salary: $75,700-102,500 (Starting salary will be determined based on skills and experience.)

We offer a wide variety of ways to support you as a whole, both professionally and personally. Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives. Additionally, we offer exceptional benefits to nurture your personal life. We understand the importance of health and financial security, offering encompassing competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching. Discover more about Federated and our comprehensive benefits package: Federated Benefits You. 

All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.

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