Account Manager - Medical Communications

Overview / About us:

Lumanity is dedicated to improving patient health by accelerating and optimizing access to medical advances.  We partner with life sciences companies around the world to generate evidence to demonstrate the value of their product, translate the science and data into compelling product narratives, and enable commercial decisions that position these products for success in the market. We do this through strategic and complimentary areas of focus: Asset Optimization and Commercialization, Value Access and Outcomes, Medical Strategy and Communications, and Real World Evidence.

We are seeking a client-focused, customer service oriented Account Manager to join our Client Solutions team within our Medical Strategy and Communications division, which serves our clients by mobilizing our scientific knowledge to interpret the data and create compelling narratives to guide their medical strategy and through regulatory challenges.

The Account Manager will ensure successful management of accounts on a day to day basis from the execution to completion of client projects. As the Account Manager, you serve as the primary client contact and will be responsible for facilitating and tracking projects and financial deliverables, and work closely with the project team members to communicate client needs and expectations, ensure timelines are developing, and potential issues are identified and resolved.

Additional responsibilties include:

• Prepare for and lead internal and client status meetings including meeting materials
• Understand and ensure the team follows all client required standard operating procedures and requirements
• Alert other internal departments of resourcing needs
• Draft scope of work and budgets based on client direction and ensure internal alignment and approval before submitting to client for review/approval/processing
• Monitor and adhere to approved budgets
• Report budget changes (i.e. change in scope that may lead to overage) to the client in a timely manner
• Maintain accurate financial spreadsheets to support internal and client needs
• Submit invoices, accruals, etc. in a timely manner consistent with both internal and client directed SOPs
• Prepare for and is accountable for actions discussed in monthly revenue and forecasting meetings
• Maintain accurate records within client chosen publication technology program (i.e. Datavision, PubSTRAT, PubsHub, JPUBS, VivaVault, etc)
• Provide timely and accurate project status updates and client requested reports (i.e. bibliography, TASC, icon charts, etc)
• Work efficiently with the publication technology team in a proactive and organized manner consistent with optimizing use of the publication technology resource

• Bachelor’s degree
• 4 plus years of account management experience in the pharmaceutical or healthcare industries
• Certified Medical Publications Professional via the credentialing program offered by the International Society of Medical Publication Professionals (ISMPP) preferred
• Ability to travel as needed
• Excellent project management skills, including organization, prioritization, and delegating
• Demonstrated understanding of the clinical development process and strategic communication planning
• Excellent financial acumen 

We offer our employees a comprehensive benefits package that focuses on what matters to you – health and well-being, personal finances, professional development, and a healthy work/life balance:

• Competitive salary
• Medical, dental, and vision insurance options
• 401(k) plan with employer match
• Generous amount of paid time off annually + 10 paid holidays
• Employee Assistance Program
• Company-paid short-term and long-term disability coverage
• Flexible spending accounts for health and dependent care and more...

Employees can expect to be paid a salary between $80,000-$105,000 depending on level of experience. The salary range is merely an estimate and may vary based on an applicant’s location, skills, prior experience, professional qualifications, and other relevant factors. Additional compensation may include incentive compensation (i.e. bonus or commission), if applicable. Employee will be also eligible to Lumanity’s benefits, including health care, vision, dental, 401(k), PTO, sick leave and more! 

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