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Senior Client Executive

72% Flex
UNLIMITED HOLIDAYS - EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE - LONG REMOTE PERIOD ALLOWED
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

8 years of customer success leadership, Experience in financial, healthcare or consulting, Ability to expand influence within organizations, Strong executive-level relationship-building skills.

Key responsabilities:

  • Lead client management for large accounts
  • Build lasting relationships with customers
  • Proactively drive client health and retention
  • Serve as strategic partner and trusted advisor to customers
  • Develop customer success policies and teams
  • Nurture strong internal collaboration across departments
  • Drive revenue, engagement, and profitability targets for clients
Brightside logo
Brightside Financial Services SME https://www.gobrightside.com/
51 - 200 Employees
About Brightside
Brightside created Financial Care, a new category in employee benefits. We’re on a mission to improve the financial health of the seven in 10 working families living paycheck to paycheck. How? By partnering with progressive employers who understand financial wellness is a critical pillar to the wellbeing of their employees – and their organization. We then combine behavioral science, technology, and care to meet employees where they are, in the moments that matter most, and support them in establishing financial comfort. Our (human) Financial Assistants get to know every person they serve, listening without judgment to help them understand and overcome their unique needs and barriers to financial health. All to ultimately stretch the paycheck, minimize stress, and maximize hope. Our difference? Providing Financial Care that leads to financial wellbeing.
See more Brightside offers

Job description

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Your missions


A bit about this role: 

Our Senior Client Executive role is part of our Customer Success team. You will get the opportunity to work with some of the most forward-thinking employers in the country. With the advent of this new benefit segment, Financial Care, you will work to onboard and build relationships with customers who truly understand what financial health means, and why it is important to them as an employer. Our Customer Success function exists to build lasting relationships, deliver our value story to our customers, and translate their feedback back into the business.


The meaningful work you will tackle:
  • Lead the client management of a portfolio of large, complex, high value and high potential clients
  • Core relationship owner between our enterprise accounts and our internal stakeholder teams
  • Build relationships at all levels as a trusted and respected partner not just a vendor
  • Challenges the customer’s thinking by crafting a compelling story using data-driven insights to make recommendations to influence customer decisions
  • Proactively and intentionally drive client health including ROI and engagement to meet client expectations and contractual commitments. Responsible for retention of customer relationships
  • Serve as a strategic partner and trusted advisor to large, complex customers
  • Help to build and establish customer success policies and practices
  • Be the subject matter expert on our solution, understanding both technology and product specifics/ functionalities and understanding common use cases and best practices
  • Over time, lead and develop customer success teams
  • Work closely with talented, mission-driven co-workers from Sales, Client Service to Technology and everything in between who truly want to improve the financial health of working families in America
  • Effectively navigate the complexities of a book of business with clients in multiple stages of their lifecycle
  • Achieve revenue, engagement, and profitability targets for customers ensuring high retention rates

    • What we’re looking for in your background & what makes you a success:
  • 8 years of direct customer success leadership (a plus if you are coming from a financial, healthcare, or consulting background)
  • Expand the circle of influence within an organization to include HR, Finance, and the C-suite
  • Build strong executive-level relationships with key decision-makers, which could include third-party customer consultants
  • Success in renewals and introducing innovation and new solutions
  • Build and maintain positive working relationships with internal leadership across the organization
  • Deal effectively with ambiguous situations
  • Ownership of problems, solutioning of them - you’re results-oriented with a willingness to take initiative and get the job done
  • Experience with always having and acting in the best interest of our customers
    •

    Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Customer SuccessRevenue AccountingProfitability AnalysisRenewalsSolution Design

    Soft Skills

    • Insights
    • Excellent Communication
    • Relationship Building
    • Proactive Mindset
    • Leadership
    • Problem Solving
    Are you interested?

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